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Danny317341400cse
Participant
August 17, 2023
Answered

Cannot download new Adobe Express

  • August 17, 2023
  • 1 reply
  • 2724 views

How do you access the new Adobe Express? When I try to access it, I get brought to an error page. This is terrible for me as I am a marketer and content creator who relies on Adobe Epxress heavily. 

    Correct answer RachelHOSMH

    This is still occurring.  When users click on the adobe express icon it navigates to the URL you have provided and provides the following error. This one is the one that comes up with edge.

    Hmmm… can't reach this page

    It looks like the webpage at https://new.express.adobe.com/ might be having issues, or it may have moved permanently to a new web address.

    ERR_FAILED  _ 
     
    This is chrome 

    This site can’t be reached

    Check if there is a typo in new.express.adobe.com.

     

    • If spelling is correct, try running Windows Network Diagnostics.
    DNS_PROBE_FINISHED_NXDOMAIN
     
    The ticket system states that the service is back but has not been working since the update done for it. Users need to be able to access the site.

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 17, 2023

    Hi @Danny317341400cse,

     

    We're sorry to hear about this. Would you mind trying this link:- https://new.express.adobe.com/ & let us know if that helps. Which browser are you using? 

     

    Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies. For more info, please check this link;- https://support.google.com/accounts/answer/32050

     

    Regards,

    Tarun

      T
      tattoospider
      Participant
      February 3, 2025

      hi. why isn't there an desktop version anymore to download?   i hate online software.  

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      February 3, 2025

      Hi @tattoospider,

       

      Welcome to the community!

       

      Could you please let us know what happens when you're trying to download it? Check this link and let us know if that helps- https://helpx.adobe.com/express/get-set-up/access-the-app/download-on-windows.html, also if you have mac try this- https://helpx.adobe.com/express/get-set-up/access-the-app/download-on-mac.html 

       

      Let us know if that helps.

       

      Regards,

      Tarun

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