Cannot use express since the update

Report · Aug 17, 2023

Ever since the update I have not been able to use Adobe Express I keep getting a screen that reads whoo there your brouser is unspupported. I am using the latest version of MS Edge. I NEED HELP

I had an online assist and she was unable to help me, Kept asking if I had javascript enabled which I do. All was working good until the update

Report · Aug 17, 2023

I just spend almost three hours on line with a help person and it ended with a thank you for reporting the problem and they will get back to me, this is day to with the support folks who are NO HELP

Report · Aug 17, 2023

Hello @dennisb95426864 can you tell us more? version of your Os, version of MS edge and the machine you are riunning on?

Report · Aug 17, 2023

I am running Windows 10 Pro Version 22H2, MS Edge Version 115.0.1901.203Toshiba c655 I3 Processor ntel(R) Core(TM) i3 CPU M 380 @ 2.53GHz 2.53 GHz, 8gb ram 500gb hdd. I also tried switching wifi to IPHONE HOT SPOT and it made no difference. I also run a Quad Core Desktop with Same software and Express no longer works. I attached a copy of the error.

Report · Oct 23, 2023

Assets still do not load in Adobe Exrpess since update. Since the update it has become unreliable. Is there a fix to this? Edge is on version 118 and chrome doesnt work either. We need a better solution than clearing cookies that do nothing.

Report · Aug 17, 2023

Hi @dennisb95426864,

We're sorry to hear about your difficulties. Could you please let us know which browser you are using? Did you try switching the internet connection to see if that helps? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies.

Please check this link for more info:- https://support.google.com/accounts/answer/32050

For supported browser , please check this article:- https://helpx.adobe.com/express/system-requirements.html

Regards,

Tarun

Report · Aug 17, 2023

I am using MS Edge on Win 10 pro, I tried chrome akso same thing happened. I cleared cach on both computers desktop and laptop and both have the same issue. Both machines meet the adobe stated requirements.

Report · Aug 29, 2023

I have tried all the recommended fixes and they do not work. I stillget the message browser not supported and I am using Microsoft edge and yes I am using latest bersion. I have a dell XPS gaming computer and I tried it on that machne and it does work however my laptop and go to desktop will not work with Express. I only use this for the background removal and fortunitly I have found another program that works just as good and price was reasonable.

Report · Dec 25, 2023

I love it when "support" goes dark. That does not bode well for their product. The onloy way I can run Express is from Windows Sandbox, and they want me to BUY it?

Report · Dec 26, 2023

Hi there,

We're sorry to hear about your experience. Are you still experiencing this issue? If yes, could you please check this link and try the steps mentioned in it: https://adobe.ly/48tZOQj

Let us know if that helps.

Regards,

Tarun

Report · Dec 26, 2023

That didn't work either. BTW, it does not say unsupported browser, it say "Something went wrong" and "We've encountered a problem. Try refreshing the page or return back to home." with buttons to cancel or try again.

Report · Dec 26, 2023

Hi @greenie9512534454592cv6k,

We are sorry for the delayed response. Please try using a different browser. Ensure you use one of the following: Edge, Safari, Firefox, and Chrome (and only those 4); also, clear your browser cache. Please let us know if this helps. I recommend sharing a screenshot of the error to investigate further.

We are here to help you. We hope to hear from you soon.

Thank you,

Neelam

Report · Dec 26, 2023

I've tried on Chrome and Edge without success. Only Edge in sandbox mode
works. I've disabled my ad blocker and privacy badger for that site as
well. I'll post a screenshot when I'm home from work tonight. My previous
post explains exactly what the error says though.

Report · Dec 26, 2023

Here's a screenshot of the issue. Same thing happens in Edge, and Chrome incognito mode. It ONLY works in Windows Sandbox.

Report · Dec 27, 2023

Hello, can you install adobe express as a Progressive Web App to see if it works? Just press the icon on the left of the star at the end of the link bar. You'll have Adobe Expres as an App and see if it's work?

Report · Dec 27, 2023

Thanks for your response. Please check the steps mentioned in this link and let us know if that helps to resolve the issue you're seeing: https://community.adobe.com/t5/adobe-express-discussions/adobe-express-error-quot-something-went-wro...

Regards,

Tarun

Report · Dec 27, 2023

It's not the router since I can access the site from another laptop on the same network. The other suggestion was to install another Adobe app to fix access to an Adobe app? I don't think so. I'll just assume it's a setting somewhere on the laptop in question. If I really need to use express, I'll use the other machine. It was more of out of curiousity rather a necessity anyway. Thanks for trying.

Report · Dec 27, 2023

Thanks for your response. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun