Cant download slideshow created in Adobe Express

Forum|Forum|2 years ago
August 8, 2023
1 reply
1641 views

Used Express to create a slideshow for a local school & was going to send a draft over, but I cannot for the life of me get it downloaded??!!! Every time it only gets to 20% then says "Download Failed"??!!!

I need to know if it's worth finishing it in Express?! I really need this to download?

I tried in Edge & Chrome. They both do the same thing???

What gives?? Please help me figure this out???

Lyn_D

Inspiring

Hi @SeanPatrick_,

Thank you for reaching out and sharing the screenshots.

I'm sorry to hear you're having trouble.

Please log off, clear your cache and cookies, and test in incognito mode. If this doesn't work, update your browser to the latest version. If available.

If you tried the above and it didn't help, please share with us the download URL from your project (Adobe ID).

Let me know how it goes, as I'm here to help.

I'm looking forward to hearing from you,

Lyn 🙂

S

SeanPatrick_Author

Participant

okay....I did iall of those things & I still cannot get it to download?? Just says "download failed" & never gets to the window to choose where to save it????

This is the project so far: https://new.express.adobe.com/id/urn:aaid:sc:US:e40c9deb-bd4c-5201-afab-da027956b775

this is driving me nuts?! Please help me download?? I need to finish this project, but not being able to download it is freaking me out?!?!??!

thx

S

SeanPatrick_Author

Participant

I havent heard anything back?!!! Anything else I can do? Or just use another program??? This is so frustrating.....

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