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changlisheng
changlisheng
Participant
May 13, 2022
Answered

Cloud Express Schedule error

  • May 13, 2022
  • 2 replies
  • 1043 views

I get this error when I use it, so none of the planned content has been sent out so far.

 

 

This topic has been closed for replies.
Correct answer changlisheng

I found the problem: the associated instagram account is formatted as business, but actually my account is the creator.

2 replies

finidev
finidev
Participant
August 24, 2022

This issue is still occurring. The schedular is not. loading.

M
Community Manager
Manmeet2016Community Manager
Community Manager
September 26, 2022

Hi there, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. The app should usually be available afterward. If not, try a different system. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

nancie d
nancie d
Participant
February 21, 2023

facebook & instagram were working for me until today - disconnected and reconnected - tried an Incognito browser and nothing is working for me at this point. 

 

I received the same error above as changlisheng

HELP please

M
Community Manager
Manmeet2016Community Manager
Community Manager
May 13, 2022

Hi there, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. The app should usually be available afterward. If not, try a different system. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks 

Manmeet

N
Nikki22533523d4at
Participant
July 19, 2022

Hi Manmeet, I'm also experiencing this error.

 

Posts will post to FB, but not IG. I've tried the tips as listed in your advice above, but this isn't making a difference. Previously, the scheduler was working well for me up until 7th July.

 

My IG account is a business account (this is the formatting that i've selected via the connection wizard in Adobe Express)

 

Any help would be appreciated!

 

 

S
Susi26183630nowy
Participant
September 19, 2022

Hey Nikki,

did you solved the problem? I have to deal with the same problem and i dont know what to do. My account is also business. it works with FB, but not with IG 😞

Appreciate your answer!

Suse

 

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