Unable to connect my instagram account

Hello,

I switch my instagram account to a Bussiness Account. I still cannot see it when I'm trying to connect. I have two other Facebook Pages and Instagram accounts, but I stopped using them long time ago, because my main followers were on my personal account, which I turned into bussines, When I try to connect, my other accont appear, but not the one that I want. SHould I delete my other instagram accounts and pages so my main accounts appear? Thanks

I can't connect the Adobe Express scheduler to my Instagram Creator Account. I've tried everything in previous posts on this community, on Reddit, etc. I don't know what to say. I just need help. (lol)

I experienced the same issue.  I've successfully published to Instgram with the Scheduler previously.  I sought to connect a new account to Express through the Scheduler using the same method as I had before -- no luck.  I linked the new Facebook and Instrgram accounts as I had previously; the Instgram account is a professional/business account; Express will not connect and provides the same notice as the screen capture above. The article recommended here seems to be the same one that is offered in the Connection Failed notice (screen capture) and, unfortunately, isn't, by itself, resolving this.  For what it's worth, I have had luck connecting a new account by doing the following:

1) Open a Instagram Professional/Business account

2) Open a Facebook account

3) Link them from Instgram using the procedure demonstrated in this YouTube video: https://youtu.be/UeCA3_Jl3GU?si=YClCtvO__uY6yhhh

4) Return to Express and then follow the steps listed in the recommended Adobe Help Article:  https://adobe.ly/3YmSyDs

I hope this helps get you closer to a resolution.  Best of luck.

Hello,
I followed the steps mentioned in the article.
But I have the error message after step 5, after having selected my facebook account.
I confirm that I have a professional Instagram account and that it is linked to my facebook account, as indicated in the procedure. So I don’t understand where the problem is.

Hello Adobe team,

    As mentioned above, Adobe Express is giving me a "connection failed" error message when attempting to link my Instagram account. I've tried every conceivable solution I've read on these forums and no solution. I have a business Instagram account as required, have tried removing the express from the business integration on facebook, then trying again, have unlinked the instagram and facebook accounts from one another, before relinking and trying again, have made a business acount in facebook as well for good measure before retrying, and have made brand new facebook and instagram acocunts and retried to troubleshoot that it was not an issue specific  to my accounts..

On an additional note: My first attempt was succesful, but linked to a wrong admin page associated with my facebook  account. After removing myself as an admin from that page on my facebook, I was never able to relink and got the associated error message. I thought this may be the cause of the issue, but as I've read here, this is a very prevelnt issue in the community which tells me it's an issue on the Adobe side..

   I called adobe and the rep told me that  since I'm not a premium adobe express member, they can't escalate it to their next level department even though I am a paying photoshop and lightroom customer (ridiculous). They told me to come back here and post on the forum for a rep  to help within here.   If I can get some help resolving this issue, it would be greatly appreciated as it appears adobe customer service on the  phone said they wouldn't help further  past the basic troubleshooting that I've already done. Thank you in advance.

Hi 

,

We're sorry to hear about this. Could you please try the steps mentioned in this article and let us know if that helps- https://adobe.ly/3YmSyDs.

Regards,

Tarun