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Richard27993089dubd
Participating Frequently
January 18, 2023
Beantwortet

Content Scheluler not posting images to Facebook

  • January 18, 2023
  • 1 Antwort
  • 1837 Ansichten

I am evaluating Adobe Express Scheduler following the end of life of ContentCal.

I have connected our Facebook and Twitter accounts.

I then tried to create a post for FB and Twitter.

All seemed to go fine (looks very similar to Contentcal), but when I click the Schedule button nothing happens.

At this stage, I closed the creation window and there was the post but both posts were in the Twitter row and none in the Facebook row.

I have done some further investigation.  Posts without images work fine to both Twitter and Facebook. 

If I try to create a post with an image for Twitter it works fine. 

But if I try to create a post with an image for Facebook it either fails to do anything or places the post in the Twitter row (usually the former)

I also tried to create a post without an image for Facebook (works fine) then edit the post to add the image but exactly the same – just sits there doing nothing and if I close the window down there is still the post without the image.

I hope someone will come up with a solution for us before ContentCal finishes.

Regards

Richard

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von Lyn_D

    Hi @Richard27993089dubd,

     

    Yes, this issue you're experiencing seems to be due to Facebook's minimum upload size restriction.

    Facebook's minimum upload for timeline photos and posts is: 

    • Recommended size: 1200 x 630 pixels
    • Minimum size: 600 x 315 pixels
    • Minimum size in kb: 24kb

     

    If the image you shared with me is the one you're trying to upload, it is not functioning due to its small kb size.

     

    I hope that this helped you answer your question.

    If it did, kindly remember to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster. 

     

    Many thanks,

    ~Lyn 🙂

     

     

    1 Antwort

    Lyn_D
    Lyn_D
    Inspiring
    January 20, 2023

    Hi @Richard27993089dubd,

     

    Thank you for getting in touch, and we're sorry to hear you're experiencing difficulties.

    Kindly DM me one of the images that failed to upload to investigate this issue further for you.

     

    Many Thanks,

     

    Lyn

     

    R
    Richard27993089dubdAutor
    Participating Frequently
    January 23, 2023

    Hello Lyn

    Did you manage to sort anything out on this please?

     

    Regards

    Richard

      Lyn_D
      Lyn_DAntwort
      Inspiring
      January 23, 2023

      Hi @Richard27993089dubd,

       

      Yes, this issue you're experiencing seems to be due to Facebook's minimum upload size restriction.

      Facebook's minimum upload for timeline photos and posts is: 

      • Recommended size: 1200 x 630 pixels
      • Minimum size: 600 x 315 pixels
      • Minimum size in kb: 24kb

       

      If the image you shared with me is the one you're trying to upload, it is not functioning due to its small kb size.

       

      I hope that this helped you answer your question.

      If it did, kindly remember to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the answer faster. 

       

      Many thanks,

      ~Lyn 🙂

       

       

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