Copy paste doesn't work latest Adobe express app.. bug issue..

[T33624173mcf3]

Copy paste doesn't work latest Adobe express app.. bug issue..

[Tarun Saini]

Hi 

@T33624173mcf3

,

Thanks for reaching out! Could you please let us know the make and model of your device? What steps you're following in order to copy and paste? 

We're here to help, just need some info.

Regards,

Tarun

[T33624173mcf3]

Redmi k20 pro.. 

This issue Not before... Only from january month 

[Tarun Saini]

Thanks for your response @T33624173mcf3 ,

Could you please try reinstalling the app and try again to see if that helps?

Regards,

Tarun

[T33624173mcf3]

Already i have done this process somany times.. also clear data ..Clear storage... Uninstall process... My problem isn't solved.. hlep me

[Tarun Saini]

Thanks for trying the steps. Try signing out and signing in to check if that helps? If that doesn't help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen 

Regards,

Tarun

[Daniel_Goettfried]

Dear Tarun and team,

I'm facing the exact same issue; since the last update »copy & paste« no longer works.

 

First: Cool product overall!

Unfortunately this bug is very unpleasant as it affects the most basic functions to work efficient. Looking forward for a fix.

Btw. already signed in & out, re-installed it, restarted the phone and emptied the cache multiple times; unfortunately nothing helped yet.

Is there already a solution; otherwise is it possible to downgrade the mobile app on Android till this bug is fixed? 

Many thanks in advance. Have a nice day.

Kind regards

Daniel 

[T33624173mcf3]

Yes.. solve immediately.. this is very Major issue.. from my side also..

[Daniel_Goettfried]

Dear Adobe team and Community,

since the last update »copy & paste« does no longer work:

Screencapture shown here 

Overall Adobe Express is a real cool product!

Unfortunately this bug is very unpleasant as it affects the most basic functions to work efficient. Looking forward for a fix.

Btw. already signed in & out, re-installed it, restarted the phone and emptied the cache multiple times; unfortunately nothing helped yet.

Is there already a solution; otherwise is it possible to downgrade the mobile app on Android until this bug is fixed? 

If anyone has a solution, I'd be delighted.

Many thanks in advance and have a nice day everyone.

Kind regards

Daniel 

P.S. If you face the same issue, would be cool if you could leave a comment or upvote this post. THX.

[Tarun Saini]

Hi 

@Daniel_Goettfried

,

Welcome to the community! Would you mind telling us the make and model of your device? I've escalated this case to our product team. I'll keep you posted if I hear anything from them or if they need any further info.

Regards,

Tarun

[Daniel_Goettfried]

Hi Tarun, thank you; I,ve sent you a message.

Looking forward for a fix.

Many thanks in advance & have nice day.

Kind regards.

Daniel 

[ben_0693]

I'm also having this issue, I'm also getting the same message "Your media didn't import, please upload it.

I can't copy and paste anything, I'm trying to copy something so I can use it on something else I'm working on within Adobe Express.

I've just tried to copy and paste text and a shape I've made but I'm having no success in doing either.

[Imaginerie]

Following a question from another user on the Discord server, here is a bug report about copying and pasting from one page to the other using an Android Phone (v.27.0.1)

See the screen recording below.

[David__B]

Hi @Imaginerie

I have reported the issue to our developers. They made need to know the Android device and Android OS used if it is possible to get this info.

Thanks,
Dave

[Imaginerie]

Mine is an old-ish Moto g10 (around 4 years old), running on Android 11.
The other user haven't shared their model, I have asked them to post here.

[T33624173mcf3]

My mobile redmi k20 pro

[Tarun Saini]

Hi all,

I'd like to inform you that our product team was able to reproduce the issue and is working on a fix. Once it is resolved, I'll keep you posted.

Regards,

Tarun

[Daniel_Goettfried]

Hey Tarun,

thanks for the nice update; can't wait for the issue to be fixed 🙂

Greetings to the product team & many thanks in advance.

Kind regards 

Daniel 

[Imaginerie]

Thanks for the update Tarun!

[Tarun Saini · Accepted solution]

Hi all,

Please try again to copy/paste and let us know if it's working. Our product team has fixed this issue.

Regards,

Tarun

[T33624173mcf3]

Yes.. Problem solved... Thanq Adobe team..Thanq tarun saini ji...

[Daniel_Goettfried]

Dear Tarun & Product Team,

that's just awesome; it's fixed! 🙌:sparkles:

Thank you very much; really great.

Kind regards

Daniel 

[lmorris106]

Copy and paste does not work on iPhone. 

[Tarun Saini]

Hi 

@lmorris106

,

Welcome to the community! We're sorry to hear about this. I've tried to reproduce on my end, and it's working fine. Please try restarting the device or signing out and signing in again to check if that helps. 

Regards,

Tarun