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Copy paste doesn't work latest Adobe express app.. bug issue..

Explorer ,
Jan 30, 2025 Jan 30, 2025

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Copy paste doesn't work latest Adobe express app.. bug issue..

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Android , Image Editor

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correct answers 1 Correct answer

Adobe Employee , Feb 07, 2025 Feb 07, 2025

Hi all,

 

Please try again to copy/paste and let us know if it's working. Our product team has fixed this issue.

 

Regards,

Tarun

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Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

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Hi 

@T33624173mcf3

,

Thanks for reaching out! Could you please let us know the make and model of your device? What steps you're following in order to copy and paste? 

 

We're here to help, just need some info.

 

Regards,

Tarun

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Explorer ,
Jan 31, 2025 Jan 31, 2025

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Redmi k20 pro.. 

This issue Not before... Only from january month 

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Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

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Thanks for your response @T33624173mcf3 ,

 

Could you please try reinstalling the app and try again to see if that helps?

 

Regards,

Tarun

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Explorer ,
Jan 31, 2025 Jan 31, 2025

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Already i have done this process somany times.. also clear data ..Clear storage... Uninstall process... My problem isn't solved.. hlep me

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Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

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Thanks for trying the steps. Try signing out and signing in to check if that helps? If that doesn't help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

Regards,

Tarun

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Community Beginner ,
Feb 02, 2025 Feb 02, 2025

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Dear Tarun and team,

 

I'm facing the exact same issue; since the last update »copy & paste« no longer works.

 

1000053507.png

 

First: Cool product overall!

 

Unfortunately this bug is very unpleasant as it affects the most basic functions to work efficient. Looking forward for a fix.

 

Btw. already signed in & out, re-installed it, restarted the phone and emptied the cache multiple times; unfortunately nothing helped yet.

 

Is there already a solution; otherwise is it possible to downgrade the mobile app on Android till this bug is fixed? 

 

Many thanks in advance. Have a nice day.

 

Kind regards

Daniel 

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Explorer ,
Feb 02, 2025 Feb 02, 2025

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Yes.. solve immediately.. this is very Major issue.. from my side also..

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Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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Dear Adobe team and Community,

 

since the last update »copy & paste« does no longer work:

 

1000053507.png

Screencapture shown here 

 

Overall Adobe Express is a real cool product!

 

Unfortunately this bug is very unpleasant as it affects the most basic functions to work efficient. Looking forward for a fix.

 

Btw. already signed in & out, re-installed it, restarted the phone and emptied the cache multiple times; unfortunately nothing helped yet.

 

Is there already a solution; otherwise is it possible to downgrade the mobile app on Android until this bug is fixed? 

 

If anyone has a solution, I'd be delighted.

 

Many thanks in advance and have a nice day everyone.

 

Kind regards

Daniel 

 

P.S. If you face the same issue, would be cool if you could leave a comment or upvote this post. THX.

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Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Hi 

@Daniel_Goettfried

,

Welcome to the community! Would you mind telling us the make and model of your device? I've escalated this case to our product team. I'll keep you posted if I hear anything from them or if they need any further info.

 

Regards,

Tarun

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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Hi Tarun, thank you; I,ve sent you a message.

 

Looking forward for a fix.

Many thanks in advance & have nice day.

 

Kind regards.

Daniel 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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I'm also having this issue, I'm also getting the same message "Your media didn't import, please upload it.

 

I can't copy and paste anything, I'm trying to copy something so I can use it on something else I'm working on within Adobe Express.

 

I've just tried to copy and paste text and a shape I've made but I'm having no success in doing either.

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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Following a question from another user on the Discord server, here is a bug report about copying and pasting from one page to the other using an Android Phone (v.27.0.1)

See the screen recording below.

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Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Hi @Imaginerie

I have reported the issue to our developers. They made need to know the Android device and Android OS used if it is possible to get this info.


Thanks,
Dave

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Community Expert ,
Feb 05, 2025 Feb 05, 2025

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Mine is an old-ish Moto g10 (around 4 years old), running on Android 11.
The other user haven't shared their model, I have asked them to post here.

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Explorer ,
Feb 05, 2025 Feb 05, 2025

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My mobile redmi k20 pro

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Adobe Employee ,
Feb 06, 2025 Feb 06, 2025

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Hi all,

 

I'd like to inform you that our product team was able to reproduce the issue and is working on a fix. Once it is resolved, I'll keep you posted.

 

Regards,

Tarun

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Community Beginner ,
Feb 06, 2025 Feb 06, 2025

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Hey Tarun,

thanks for the nice update; can't wait for the issue to be fixed 🙂

 

Greetings to the product team & many thanks in advance.

 

Kind regards 

Daniel 

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Community Expert ,
Feb 07, 2025 Feb 07, 2025

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Thanks for the update Tarun!

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Adobe Employee ,
Feb 07, 2025 Feb 07, 2025

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Hi all,

 

Please try again to copy/paste and let us know if it's working. Our product team has fixed this issue.

 

Regards,

Tarun

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Explorer ,
Feb 07, 2025 Feb 07, 2025

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Yes.. Problem solved... Thanq Adobe team..Thanq tarun saini ji...

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Community Beginner ,
Feb 07, 2025 Feb 07, 2025

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LATEST

Dear Tarun & Product Team,

 

that's just awesome; it's fixed! 🙌:sparkles:

Thank you very much; really great.

 

Kind regards

Daniel 

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