Skip to main content
S
Sergio25138868gd8f
Participant
July 12, 2022
Question

Download button in "Remove Background" no longer works.

  • July 12, 2022
  • 4 replies
  • 2561 views

I've been using Adobe Express' online Remove Background feature succesfully but as of today the "Customize" and "Download" button are one in the same. Both takling me to customization instead of just downloading the image when clicking the "Download" button. Is there a fix?

    This topic has been closed for replies.

    4 replies

    S
    Si25256360bkcc
    Participant
    July 15, 2022

    Do I understand it correctly that this is in fact how it's intended to work from now on or are there plans to change it back? This feels like a cheap attempt to push us to only use the on-site editor instead of third party software to edit the results, at the cost of usability.

      Laura Coyle.
      Community Expert
      Laura Coyle.Community Expert
      Community Expert
      July 15, 2022

      I agree that this makes working with multiple images difficult because it forces the creation of a new AE project for each photo you use the quick action on. Not very quick after all. And I love Express!

        Y
        Yoo24860297pdai
        Participant
        July 13, 2022

        mee too

          M
          Community Manager
          Manmeet2016Community Manager
          Community Manager
          July 13, 2022

          Hi there, 

           

          Thank you for writing. Please refer to the above reply. 

           

          Thanks

          Manmeet

          S
          Southern238220361066
          Participant
          July 12, 2022

          This has not been working for a couple days now. I am having the same issue

            M
            Community Manager
            Manmeet2016Community Manager
            Community Manager
            July 13, 2022

            Hi there, 

             

            Thank you for writing. Please refer to the above reply. 

             

            Thanks

            Manmeet

            M
            Community Manager
            Manmeet2016Community Manager
            Community Manager
            July 12, 2022

            Hi Sergio, 

             

            Thank you for writing. Would you mind sharing the screenshot of the app's window where you see the change in the options? The screenshot will help us to understand the issue better. Also, since when are you having trouble with this issue? Just want to confirm that you are using the web app, is this correct? Kindly get back tp us with all the required information to proceed further. 

             

            Thanks

            Manmeet

              S
              Sergio25138868gd8fAuthor
              Participant
              July 12, 2022

              Hello Manmeet,

               

              Screenshots attached. Yes, it's with the web app, on Windows 10, while using Firefox or Chrome. The issue, for me, began yesterday. Before then everything was fine. Clicking the download button would indeed download the image with the background removed. Whereas now, clicking the same button redirects me to the image editing section. Frustrating, especially when working with large quantities of photos.

              M
              Community Manager
              Manmeet2016Community Manager
              Community Manager
              July 13, 2022

              Hi Sergio, 

               

              Thank you for the information. Let me assist you with this. When you click on download, it will take you to the editing page, and at the bottom of the browser, the file will also be downloaded. Check out the screenshot below:

               

              I have taken the sample image to clear that doubt to you. You will see your chosen picture on the editing screen with the background removed. 

              The image comes on the editing screen, so you can do that if you have to make any changes. This way, you will have the original image downloaded, plus any editing you wish to make to the image after removing the background. Kindly write back if you still have any questions.

               

              Thanks

              Manmeet

               

               

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices