Download on pc messed op formatting

Forum|Forum|4 years ago
February 24, 2022
1 reply
1832 views

When I download a png, transparent or solid, or a jpeg. Sometimes the formatting get all messed up.

Sometimes it cuts off the text that's near the end. Or move th position on the text.

But when I download the same exact project on Android, it comes out like it is displayed on my phone.

So why is it downloading on Android and windows act differently.

Problem or error

This topic has been closed for replies.

Amitej S

Community Manager

Hi Saul,

Thanks for reaching out, and sorry for the trouble.

Would you mind telling us, since when are you facing this issue? Is it happening with all the templates or any specific one? Which browser are you working on, and did you try using other browsers? Would you mind sharing the screenshot of the issue?

Meanwhile, you can try clearing the cache and cookies of the browser, then restarting it and let us know if this helps.

We're here to assist, just need some more info.

Regards,
Amitej

S

Saul22601443frm9Author

Known Participant

It's not a template. It's a project that I create.

I mainly use edge. But I switched to Chrome, and it was happening in there.

I cleared cache and cookies, it was still happening.

It have been happening for at least 2 months.

S

Saul22601443frm9Author

Known Participant

Hi Saul,

We have shared this info with our engineering team to review it. We will get back to you once we hear from them or you may directly reach out to 1:1 support for further investigation. Here is the link to reach out to 1:1 support.

Thanks,

Manmeet

A year later, the problem still exists.

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