• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Download PNG

New Here ,
Apr 07, 2022 Apr 07, 2022

Copy link to clipboard

Copied

Hi everyone! Every time I download the PNG or JPG files, it turns out to be kind of blurry for some reason. Do you know how to fix it by any chance? I use a free version. Maybe this is the reason?

 

Thank you.

TOPICS
Download and install , Performance , Problem or error , Subscription

Views

284

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 15, 2022 Apr 15, 2022

Hey Egle,

 

Thanks for the info.

This could be an image file specific issue. However, there is a workaround you could try:

  • Try to download the project in pdf format.
  • Use CCX or any application(acrobat) to convert pdf to a jpeg/png.

 

Let us know if this helps.

 

Regards,

Amitej

 

Likes

Translate

Translate
Adobe Employee ,
Apr 08, 2022 Apr 08, 2022

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out, and sorry for the trouble. This shouldn't be happening, even if you use the free version.

 

Would you mind telling us, since when are you having trouble with this issue? Is it happening with all the images or any specific ones? Which platform (Android/iOS) or browser are you working on? 

Would you mind sharing the screenshot of the project?

 

Meanwhile, If you're working on any browser, could you try clearing the cache and cookies and restarting it. You may also try on incognito mode.

 

Let us know if this helps.

We're here to assist, just need some more info.

 

 

Regards,
Amitej

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2022 Apr 11, 2022

Copy link to clipboard

Copied

Hello Amitej,

 

Thank you for your reply.

I am working with iOS.  I have cleared the cache and cookies and restarted it but the result is the same. I have attached the file of the project.

 

Thank you for your time.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

Copy link to clipboard

Copied

Thanks for your response, Would you mind telling us the device iOS version and also the Creative Cloud Express version you're working on?

Also, is it happening with other images or with the specific one you've shared? 

 

We are here to help, just need some more info.

 

Regards,

Amitej

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2022 Apr 14, 2022

Copy link to clipboard

Copied

Hello,

 

Thank you for your response. 

The iOS version I am using is macOS Monterey 12.3.1. I am using Creatice Cloud Express on the web (Safari).

I have tried to create a new project with other images and it seems that downloaded file is clear.

What about that blurry project I would like to pay attention that while I am editing project on a web it seems clear with no blurry effect. Also, as you noticed the font in a downloaded project is also blurry.

 

Thank you.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

Copy link to clipboard

Copied

Hey Egle,

 

Thanks for the info.

This could be an image file specific issue. However, there is a workaround you could try:

  • Try to download the project in pdf format.
  • Use CCX or any application(acrobat) to convert pdf to a jpeg/png.

 

Let us know if this helps.

 

Regards,

Amitej

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

LATEST

Hello Amitej,

 

Great, that worked!

 

Thank you so much for your help!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines