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Ravi_Choudhary0746
Known Participant
March 25, 2025
Question

Download quality in Adobe Express

  • March 25, 2025
  • 1 reply
  • 3571 views

Please allow us to download image photo in High quality as in previous version.
Downloaded Quality become poor after recent update of abode express in mobile.

For example, I downloaded my photo in full quality nearly 17MB which become nearly 1.45 MB after new update of mobile Adobe express 

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 25, 2025

Hi 

@Ravi_Choudhary0746

,

Welcome to the community! We're sorry to hear about this. Is it happening with all images? Have you tried changing the internet connection to see if that helps? Try downloading the image from another device and let us know if that helps.

 

Regards,

Tarun

R
Ravi_Choudhary0746Author
Known Participant
March 25, 2025

Yes, I have 5g + network and good environment.

This problem occurs after migration of data in new updated adobe express app.

I can't get HD image as I got before,

This is no option of downloading resolution and pixels in new one.

You can clearly see the images which I uploaded as a sample to see clearly difference in image download before and after update & migration of data in new abode express app

M
Community Manager
mahmoud_5524Community Manager
Community Manager
March 25, 2025

Hi @Ravi_Choudhary0746,

 

 

We sincerely apologize for the inconvenience and appreciate your patience while investigating this issue. In the meantime, please try the following steps:

1. Check Export Settings

  • Open your project and tap Download (or Share → Save Image).

  • Look for a gear icon or a "Quality" toggle—on some devices, this may be under "Advanced Options."

2. Clear App Cache (Android/iOS)

  • Android: Go to Settings → Apps → Adobe Express → Storage → Clear Cache.

  • iOS: Offload or reinstall the app via Settings → General → iPhone Storage.

3. Reinstall the App

  • Uninstall Adobe Express, restart your device and reinstall the latest version from the App Store or Google Play.

If the problem persists, please provide the following details so we can escalate this to our technical team:
1- Your device model and OS version.
2- Whether you're using a free or premium plan.
3- A screenshot of the export screen (if possible).

 

We appreciate your cooperation and will work to resolve this as quickly as possible! 

 

Best regards,

 

^MM

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