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ryan_1100
Participating Frequently
May 5, 2025
Answered

Downloading your files

  • May 5, 2025
  • 1 reply
  • 1588 views
  • I have tried downloading several files in the last couple of months, all get through the preparing file section but majority get stuck at 0%. I end up just screenshoting and cropping. Is there anyway to fix this?
Correct answer Amitej S
Thankyou Amitej,
I think most my recent projects are affected, if you want them all sending I will but tell me if a couple will do. Not sure how to DM them to you or allow you access. If you could tell me how to then I would be so grateful. Thank you for your continued support.
-Ryan

Sent from Outlook for Android<>

Hey @ryan_1100, if you can try downloading any project that has given you a download failure before from a desktop device, it will let us know if the issue was with the project or with the device. 

 

However, feel free to send multiple project URLs for us to check on our end. You can do so by clicking on the mailbox in the top right corner or (https://adobe.ly/4k83MUp) 

 

Thanks!

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
May 5, 2025

Hi @ryan_1100

I'm sorry to hear about your difficulties. I have a few questions to help me understand a little better. What model or phone are you using, and what is the OS version? Do you get the same failure on a computer, or does it only happen on the phone?


Thanks,
Dave

R
ryan_1100Author
Participating Frequently
May 5, 2025
Hi Dave,
I have a Samsung Galaxy A40 (android 10), I don't use my computer, I only use my phone as I mainly use it for Instagram photos.
Thankyou for looking into this.
-Ryan
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R
ryan_1100Author
Participating Frequently
May 7, 2025

Hey @ryan_1100, thanks for sharing this! You may need to share the affected project IDs with us along with their edit access so we can investigate. If you're up for it, I'll share the steps. 


Hi Amitej,

I would be more than happy to send you the information you need.
Sent from Outlook for Android<>
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