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T
Terrie31732693lxgh
Participant
August 22, 2023
Question

Error code - adobe express

  • August 22, 2023
  • 3 replies
  • 3833 views

I keep getting this error code everytime i try to edit something on adobe express - how do i fix it?

 

    3 replies

    P
    pinacolada01
    Participant
    November 14, 2023

    I'm experiencing the same issue (2023 Nov) and I'm not able to edit at all. I keep refreshing the page but it's not working. 

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    November 14, 2023

    @pinacolada01 


    There was a brief outage today (https://status.adobe.com/products/503465/202311140041) but it should be resolved now. Could you confirm that you're not running into this issue anymore?

     

    Thanks
    Abhi G

    P
    pinacolada01
    Participant
    November 15, 2023
    Hi!

    Thank you so much for your response! I'm able to use it with no problem now.

    -Hinata
      R
      Adobe Employee
      Razvan25349638vdfu
      Adobe Employee
      August 23, 2023

      Hi Terrie, really sorry for the inconvenience caused.

      In order to provide a faster fix, would it be possible to share with us the script, the font and maybe the text that you have used ?

      Many thanks in advance.


        Dario Welco
        Dario Welco
        Participating Frequently
        September 11, 2023

        Hello, I've ancountered the same problem and I'm not able to use the app in these days.

         

        Any update on the fix?

         

        Thanks!!

         

        Dario

          Dario Welco
          Dario Welco
          Participating Frequently
          October 5, 2023

          Hi Dario,

           

          We are sorry for your difficulties. Please help us to know the device details in which you tried accessing Adobe Express. Would you mind sharing a screenshot or a screen recording of what happens when you launch the application to investigate further?

           

          We are here to help you.


          Thank you,

          Neelam


          I also attach the complete console log.

           

          Dario

          A
          Adobe Employee
          anubhav_r
          Adobe Employee
          August 22, 2023

          We are looking into this issue Terrie.

           

          Sorry for the inconvenience.

           

          --Anubhav

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