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Express did not install on pc (Win 10)

Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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This program did not install on my pc. I cannot go online to all the time to use it. Microsoft Store does not work on my pc, after investigation, it appears it is a bug in the version of windows that I have running. Opening the store does not download any programs, I have to get the installation files and install manually. I mostly am not in areas with internet signal and have to have my programs working on my pc. How can I get it? If some one can please send it me os show me the direction I have to take

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Desktop Web , Performance

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Community Expert ,
Jan 12, 2024 Jan 12, 2024

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quote
it appears it is a bug in the version of windows that I have running.
By @default34748997hjkmoq

 

What version of Windows are you running?

 

Does your computer meet or exceed the system requirements?

https://helpx.adobe.com/express/system-requirements.html

 

Jane

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Community Beginner ,
Jan 14, 2024 Jan 14, 2024

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I am running Win 10 Pro OS Build 19045.3930 My Device is up to date with all updates and meet all systems requirements to run these programs, in fact, they were available on my device until some of the updates were done and these programs disappeared, I cannot even download and install Windows Store app.

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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I cannot even download and install Windows Store app.
By @default34748997hjkmoq

 

 

You don't have the Microsoft App Store?

 

Jane

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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No, It is not on my computer and it also will not install.

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Community Expert ,
Jan 16, 2024 Jan 16, 2024

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@default34748997hjkmoq 

You might want to contact Microsoft support.

 

I found one post where someone was missing the "Windows" Store App and succeeded in getting it back,

https://answers.microsoft.com/en-us/windows/forum/all/windows-store-missing/6addee3e-1a27-42e0-88e0-...

 

If that answer doesn't work for you, start a new post on the Microsoft forum. Once you have the Microsoft Store App installed again, you should be able to install Adobe Express.

 

Please update us!

 

Jane

 

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Thank you very much for your trouble, I will follow your suggestions.

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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I have followed all the suggestions, gone through all the steps including the last one, whick said to reset my computer, nothing worked, Microsoft store does not install and other apps from the store will not install without it.
Thanks you everybody for trying to help, really appreciate it.

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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@default34748997hjkmoq 

 

Your question is a more of a Microsoft question that an Adobe question until you get the Microsoft Store functioning. Try the Microsoft forums. The experts there might be able to better assist.

https://answers.microsoft.com/en-us

 

If it were my computer, I would back it up first, then reinstall Windows, but I'm not a Windows expert. 

 

Jane

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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LATEST
Hi, That is exactly what I did, I reinstalled windows. Same problem.
No Microsoft Store. So cannot download Apps, WhatsApp, Photos, etc.
I am battling with microsoft support, I get the feeling that they are not
really bothered with problems
This particular problem was locked on the forum and more that 8000 people
have the same problem, (the answer they gave did not work).

I really appreciate you trying to help, thank you for that.

K

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