Express webpage won't save - photo grid issue

Forum|Forum|1 year ago
March 29, 2024
3 replies
922 views

Ever since Adobe Express migrated/updated/whatever to its current iteration, we've been unable to save our webpage project (our base newspaper) whenever we try to use a photo grid. It gets stuck with the saving wheel on the cloud icon. We've tried different browsers, different computers, different internet, incognito mode, etc, and nothing works. We can't be the only ones having this issue. What is going on?

This topic has been closed for replies.

M

Michelle322390401svi

Participant

Has there been any updates on this issue? I am having the same problem.

H

hayleyw99905131

Participating Frequently

I have not experienced any updates!

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*Hayley Walker* (she/her)

[moderator edited to remove personal information and links]

H

hayleyw99905131

Participating Frequently

I've been having the same issue with a few webpages that we use as newsletters as well. I've been working on a webpage in Express for over an hour, and I did the photo grid first and it looked like it was good to go. Now, I can't close the page because it won't save my progress--the cloud icon shows it is not saved. So frustrating to have to lose all of our progress.

Winnie_M

Inspiring

Hi @New327891620lc7,

Sorry to hear about that.

We know the issue, and the product team is working on it.

Can you please let us know which devices you used and the different browser versions? Do you see an error message? Did you add your own photos or those from Stock? Those details will help us to understand. Please share a screenshot of the grid.

We're here to help and looking forward to hearing from you.

Thanks,
^Winnie