Participant

Answered

Failed to license one or more images

Forum|Forum|4 years ago
December 14, 2021
43 replies
9868 views

I just subsciribed to the monthly plan of $9.99 a month to gain access to the Adobe Stock Photos. It was my understanding that if you subscribed you would have access.

When trying to create a project and I go to select a photo from the Adobe Stock, one with a crown on it, I get a prompt that says, "Uh Oh failed to license one or more images." I attached a picture of it.

Can anyone help me out here? Not sure what I am doing wrong. Thanks!

Problem or error

Correct answer Saquib.Iqbal

Hi there,

Sorry for the trouble. That's not right. Have you tried reinstalling the app? If that doesn't fix the issue, please let us know, we are here to help.

Thanks,

Saquib

Show previous replies

cory291417195rth

Participant

I'm experiencing the same error. I'm using an iPad and I have tried uninstalling and with no sucess

Community Manager

Correct answer

Community Manager

Hi there,

Sorry for the trouble. That's not right. Have you tried reinstalling the app? If that doesn't fix the issue, please let us know, we are here to help.

Thanks,

Saquib

Josh_MetaAuthor

Participant

That fixed the issue. I deleted the app the. Reinstalled. Thanks!

Community Manager

Community Manager

Awesome to hear! Thanks for reporting back.

Thanks,

Saquib

Youri22256856fy8i

Participant

I have the same issue since the last update (transforming spark post into cc express).

Yestarday it was ok but now not.

I hope this is a temporaly mistake or bug because it's very unfair for who payed the licence