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eManu
eManu
Known Participant
September 3, 2024
Question

Fichiers introuvables sur Adobe Express

  • September 3, 2024
  • 1 reply
  • 405 views

Bonsoir, je viens d'installer l'application Adobe Express sur mon nouveau téléphone, maios lorsque je vais dans mes fichiers, ceux-nin n'apparaissent pas. Pourtant ils sont bien présents sur la version web.

Comment y accéder sur mon android ?

Merci pour vos conseils et votre aide.

Manu

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 6, 2024

Hi 

@eManu

,

 

Thanks for your patience. Please answer a few questions below-

 

 

  1. Have you tried logging out and back into your Adobe Express account on the new phone?
  2. Are you using the same account on both the web and mobile versions?
  3. Since when are these projects missing?
  4. Format of the missing projects - How many were Page/Post/Video?
  5. Can you share the names of the missing projects?

 

We're here to help, just need some info.

 

Regards,

Tarun

 

eManu
eManuAuthor
Known Participant
September 9, 2024

The strange thing is that I've just created a test content from the application and I see it correctly on the web interface. So it's synchronized in that way, but not from the web interface to the app.

eManu
eManuAuthor
Known Participant
October 2, 2024

Thanks for your response. What version of the Adobe Express app are you on? Also, ensure that the app is up to date. If it is already updated try reinstalling the app and let us know if that helps.

 

Regards,

Tarun


The problem was solved by resetting the phone.
Thanks for your help 😉
Best regards,
Manu
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