Skip to main content
A
Ariel28799138dha9
Participant
March 9, 2023
Question

How do I download a poster?

  • March 9, 2023
  • 5 replies
  • 1107 views

A friend of mine made a poster in Adobe Express and shared the link with me. I have made some tweaks to the poster. I would like to download the poster (in PDF or PNG or some sort of format). When I press the "Download" button, and then "Start Download", nothing happens. I've tried creating a sample poster of my own and the same issue occurs. How do I download a poster?

5 replies

F
Fancy_discoverer2299
Participant
April 8, 2025

Yeah this makes no sense. Spent an hour making a poster. Downloaded it several times and it doesn't show up. Turned it into a pdf which will pull the poster up, but anytime I share it on social media there is nothing there. I can pull it up in Adobe just fine, but there is some kind of problem sharing the file. Think I'll be done with Adobe, it shouldn't be this problematice.

M
Community Manager
mahmoud_5524Community Manager
Community Manager
April 9, 2025

Hi @Fancy_discoverer2299,

 

Thanks for sharing your experience — and we're really sorry for the frustration this caused.

It shouldn’t be this difficult to download and share your work, and we appreciate you flagging it. If your poster opens in Adobe Express but isn't appearing when downloaded or shared, here are a few things to try:

  1. Check download format: For social media, we recommend downloading as PNG or JPG instead of PDF.

  2. Verify storage permissions: Make sure Adobe Express has permission to save files on your device.

  3. Try sharing from within the app: Use the built-in Share > Social options to post directly.

If you're still having trouble, please reach out via the in-app Help > Contact us section — we're here to help and want to get this resolved for you quickly.

We hope you’ll give it another shot!


^MM

A
Ariel28799138dha9Author
Participant
March 9, 2023

I can download the poster in Google Chrome, but not in Firefox or Safari.

    K
    kulwinder_3886
    Participant
    September 28, 2024

    can you please do it for me

     

    chaimaa.7
    Community Manager
    chaimaa.7Community Manager
    Community Manager
    October 15, 2024

    Hi @kulwinder_3886. Can you share more details about the issue you are facing with the app? 

    Thanks ^CA

    Henrik Heigl
    Community Expert
    Henrik HeiglCommunity Expert
    Community Expert
    March 9, 2023

    Hi,

     

    did you try it on the desktop Browser or on the Smartphone App? Try maybe after Amitej's workarounds if it works on the Smartphone. I just tried it on several Browsers and it works fine for me. Hope it helps.

    regards,Henrik
    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    March 9, 2023

    Hi @Ariel,

    Welcome to the Adobe Express Community!!

     

    Try using Adobe Express on a different browser or after clearing the cache/cookies of the browser you use. You can also try working on incognito/private browsing mode to check if that makes any difference.

     

    Let us know how it goes!

     

    Best,

    Amitej

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices