/t5/adobe-express-discussions/i-lost-all-of-my-files/td-p/14481504Mar 11, 2024
Mar 11, 2024
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My express updated and now all of my files are gone. I'm having a hard time getting a hold of anyone at Adobe to see if I can get them back. Did this happen to anyone else?
/t5/adobe-express-discussions/i-lost-all-of-my-files/m-p/14482939#M14886Mar 11, 2024
Mar 11, 2024
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Same thing. I was out of the country for 5 weeks, came back, and all my files I designed with Adobe Express are gone. I am finished with Adobe. I am stopping my other Adobe subscriptions as well. If a person cannot keep, and reuse, their designs for other projects, what good is it?
I was using the web based Adobe Express. I have used it for a long time. But something changed over the last 5 weeks that I was out of the country. The User Interface is now different, and my library (Your Stuff) is empty. I'm a system software engineer so I know my way around the apps, but I finally gave up. I appreciate you reaching out to me, but I have already cancelled my Adobe subscriptions and will try another approach to my social media development. Thanks anyway.
I was using the desktop app. I also tried logging into my phone and on the web and they were not there. My files are not in any of the links that you mentioned. I will send you a direct message.
We're sorry to hear about this. Could you please let us know if you've created those files using the old version of Adobe Express or the newer version? Did you try logging out and logging in again to check if that helps? Since when have you been seeing this issue?
I did try logging out and back in. I assume it is the newer version since it had a new user interface appearance than the previous one I had been using for the last 6 months or so. I only saw this problem when i saw the new user interface. Hope this helps.
The problem is that the right side of the screen is blank. I can find my files on https://www.adobe.com/files/ , but within Adobe Express (web version), none of them show up. I'm logged in with the correct account and I tried this with two different browsers. Seems to be a new bug.
/t5/adobe-express-discussions/i-lost-all-of-my-files/m-p/15386065#M24536Jun 24, 2025
Jun 24, 2025
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Same here! I had access last Tuesday morning, then suddenly got kicked out of my entire account. Our admin added me back on, but when I logged back into my account, all of my express files were gone. I was prompted to "move my files" and got confirmation that they had all been moved. But yet... no files. Tried looking in deleted... no files. How could this happen?
/t5/adobe-express-discussions/i-lost-all-of-my-files/m-p/15447724#M25197Aug 06, 2025
Aug 06, 2025
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I have lost all of my files as well using the web app for Adobe Express. I have a paid account on my phone (iOS app), but when I log in on my laptop using the same username, my account does not reflect that I have a paid account and all of my files are gone. Please advise.
I've been dealing with this same issue for 6 weeks now and I can tell you that the above steps did not resolve the issue for me. My IT team was told to give this a try, so we did a remote session together to make sure all the i's were dotted and t's were crossed. No files reappeared. They're all still gone. And we haven't been able to get any more assistance from Adobe. I've painstakingly recreated all of my templates. It sucks and no one is helping.
Welcome to the community! We're sorry to hear about this. Please ensure you're using the correct profile. Please check this article for more information https://adobe.ly/3H1H7LT
For anyone coming here for the same issue, me and my IT team have been trying to get answers from adobe to no avail. I reached out, as requested above and have not gotten any updates.
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