Invite to Collaborate Error

Question

I'm having issues getting the invite to collaborate function to work. I'm trying to invite my coworker to a library and a brand.

I sent an invite to my coworkers email address
She clicks on the "start collaborating" button, it takes her to a page that says "request access". (She should already have access since I invited her, right?)
She requests access and I get a notification but when I go to click "accept", the button doesn't work even after clicking multiple times and refreshing the page.
Only the "decline" button works, so I decline and try to invite her again.
I repeat the process, but this time she doesn't receive an invite in her email or in her Adobe Express notifications. (I double checked that her email is in the invite and it is.)

Anyone having issues like this and know a solve?

Manmeet2016 · Answer

Hi there,

Let's resolve this for you as quickly as possible. We need to make sure that you have followed the right procedure in order to complete the task. You can try selecting the email in the dropdown menu or typing in your email manually, of the Invitee. Also, check that if the Invitee has edit access only then he/she will be able to open with the link shared when you select this option. People who don't have edit rights can request access. One basic thing is to try changing the browser, clear cache and cookies as well, and see if that makes any difference.

Here is the article: https://helpx.adobe.com/in/express/using/share-projects.html that has all the steps mentioned to invite someone to your project. Please check if that helps.

Thanks

Manmeet

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