Invite to Collaborate Error

Report · Oct 27, 2022

I'm having issues getting the invite to collaborate function to work. I'm trying to invite my coworker to a library and a brand.

I sent an invite to my coworkers email address
She clicks on the "start collaborating" button, it takes her to a page that says "request access". (She should already have access since I invited her, right?)
She requests access and I get a notification but when I go to click "accept", the button doesn't work even after clicking multiple times and refreshing the page.
Only the "decline" button works, so I decline and try to invite her again.
I repeat the process, but this time she doesn't receive an invite in her email or in her Adobe Express notifications. (I double checked that her email is in the invite and it is.)

Anyone having issues like this and know a solve?

Report · Nov 03, 2022

Hi there,

Let's resolve this for you as quickly as possible. We need to make sure that you have followed the right procedure in order to complete the task. You can try selecting the email in the dropdown menu or typing in your email manually, of the Invitee. Also, check that if the Invitee has edit access only then he/she will be able to open with the link shared when you select this option. People who don't have edit rights can request access. One basic thing is to try changing the browser, clear cache and cookies as well, and see if that makes any difference.

Here is the article: https://helpx.adobe.com/in/express/using/share-projects.html that has all the steps mentioned to invite someone to your project. Please check if that helps.

Thanks

Manmeet

Report · Nov 04, 2022

I tried all of those things initially and it didn't solve it.

Report · Dec 05, 2022

I am also running into this problem, did you ever find a work-around?

Report · Dec 05, 2022

Unfortunately not!

Report · Dec 05, 2022

Dang, I'll let you know I find anything to fix it.

Report · Dec 08, 2022

I found out that the people who couldn't access it were using a slightly different version of their email when logging in than what they gave me (Just the part after the '@'). I made them screenshot their username after logging in and was able to re-send the invite that way. I still don't know why I wasn't able to just "Accept" their requests to access it though. I don't know if that'll work for you, but I hope it does!

Report · Dec 16, 2024

We have the same problem. any solutions?

Report · Dec 16, 2024

Hi

@raquelm51690152

,

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

You can try clearing the browser's cache and cookies of the browser, restart it and try again. For more information check this link- https://adobe.ly/3DrM2TQ

Let us know how it goes.

Regards,

Tarun

Report · Dec 16, 2024

I found out that the people who couldn't access it were using a slightly different version of their email when logging in than what they gave me (Just the part after the '@'). I made them screenshot their username after logging in so I could match it tp the invite, and was able to re-send the invite that way. I still don't know why I wasn't able to just "Accept" their requests to access it though. I don't know if that'll work for you, but I hope it does!