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Quantum88
Known Participant
February 14, 2023
Question

Issues with Adobe Express Chat support can't understand

  • February 14, 2023
  • 1 reply
  • 1037 views

I just started  using Adobe Express - which is not listed as a foum here,  but I hope that someone will be able to answer my question.  I just spent almost 2 hrs on the Chat where in spite of specifying that I need help with Adobe Express 5 times - I was being being put therough to the "wrong team" time after time, with very long wait in between. Finally I got a "specialist" in Adobe Express who could not comprehend what I was saying, in spite of me repeating it very clearly about 8 times. NOT a good eperience with Adobe Support which makes me wonder about their level of training.

 

Here is my question:

I uploaded an image 2501 x 2502 px, 358 kb of "weight" as I call it (you can't call two different parameters by the same name "size", it's illogical and terribly confusing). 

I then resized it down to 2000 x 2000 px and downloaded. I did not do anything else with it.

Then I saw that this image - SMALLER than before, now has a whopping weight of 1.57 Mb !!!

My question is - how did it happen and why?  The Adobe specialist support agent was unable to understand my question, let alone to answer it (which is frustrating, I might add)

Why did my image in the process of becoming SMALLER dimensionally HAS GAINED over 1.2 Mb of weight?   How is it possible?

 

How can I revert this image to the previous weight (lower resolution)?

Where is the resolution adjustment in Adobe Express?

 

The site I need to upload my image to has specific requirements for the dimensions (2000 x 2000px) AND for the weight of the image which has to be under 1 Mb.

 

Overall, I am very happy with Adobe Express which I started using only few days ago, but this glitch is really bad.

 

I would be grateful for SOMEONE's reply and explanation of what is going on here.

thanks

 

 

 

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 14, 2023

    for future use, adobe express is listed on the forum list page, https://community.adobe.com/

     

     

    Q
    Quantum88Author
    Known Participant
    February 15, 2023

    I must have missed it - thank you !  I will now close this chat.

    Q
    Quantum88Author
    Known Participant
    February 15, 2023

    No thank you but please DELETE it.

     

    I have posted it myself there, revised as needed and under a different title.

    thanks


    Hi

    I just started  using Adobe Express - and noticed a technical issue which I tried to get the answer to on the Support Chat yesterday.  After 2 hours of being passed on from one agent to another and another with 30 min wait between them, not even the Specialist could understand my question or answer it. So I hope that someone on this forum will be able to.

     

    Here is my question:

    I uploaded an image 2501 x 2502 px, 358 kb of resolution or "weight" as I call it (you can't call two different parameters by the same name "size", it's illogical and terribly confusing). 

     

    I then resized it down to 2000 x 2000 px and downloaded. I did not do anything else with it.

    Then I saw that this image - SMALLER than before, had a whopping weight of 1.57 Mb!

    My question is - how did it happen and why?  

    Why did my image in the process of becoming SMALLER dimensionally HAS GAINED over 1.2 Mb of weight?   How is it possible?

     

    How can I revert this image to the previous weight (lower resolution)?

    Where is the resolution adjustment in Adobe Express?

     

    Overall, I am very happy with Adobe Express which I started using only few days ago, but this glitch is really bad.  I need to keep the resolution (weight) of my images approx the same. I mean - when I downsize the image of course the resolution will go down, but it should never go up unless I increase the size (dimensions).

     

    I would be grateful for an explanation of what is going on here.

    thanks

     

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