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A
adak96849557
Participant
February 2, 2024
Question

Licensing Stock content error

  • February 2, 2024
  • 1 reply
  • 1280 views
I tried editing and saving from an existing template and got the following message when I tried to download; "Sorry, we were not able to license all Stock content. Some Stock assets can no longer be used. Try replacing with something else: Stock asset ID #284323847." I tried creating the video from scratch and received the same exact error message.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 2, 2024

 

@adak96849557 

As the message says, not all Stock content can be used. You'll need to find another image.

 

Do you have a Premium or free plan (you didn't say).

 

Jane

 

A
adak96849557Author
Participant
February 3, 2024
Considering I stated that I used my OWN images, AFTER trying to use other Adobe Stock images yielded the SAME error.
And yes, Premium account.
This issue already existed as early as June 2023, with other PREMIUM users.
B
Bruce W Fraser
Participant
August 11, 2024

Hi 

@adak96849557

,

 

We're sorry to hear about the issue. Please check this article and try the steps mentioned in it and let us know if that helps:- https://adobe.ly/49dKZ5a

 

Regards,

Tarun


I'm running into the same problem after building an institutional resource for our college using Express. I've followed the steps in the article you posted: We have an institutional license, so more than 9,000 images appear in the License History (no way I'm searching for my 40 images out of 9,000+). None of the other proposed solutions I can find online work either. 

 

This is exasperating. We are a Creative Campus, and I'm showcasing Express for our entire faculty. How can I recommend this platform if it's going to glitch like this? 

 

And here's a lovely twist: It's not just about the Stock images. replacing the images in a Glideshow deletes the text connected to that image, so I have to rebuild each of the 5 Glideshows by saving the text content, replacing the image, and then adding the text content again. 

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