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Malin27891227pk3i
Participant
January 11, 2023
Answered

Logo is being cut when downloaded

  • January 11, 2023
  • 2 replies
  • 659 views

I have made some Linkedinbanners and noticed when i save or download my artwork, the logo is changed.

It cut a bit of the logo - how do i solve this? I feel i cant trust Adobe Express to deliver what i see in many ways.

    This topic has been closed for replies.
    Correct answer Charisse5C5A

    I mentioned this same issue to Adobe well over a year ago. It should be a known issue. I came ended up on this thread because it is still happening. I am very disappointed. 

    2 replies

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    Charisse5C5ACorrect answer
    Participant
    February 24, 2023

    I mentioned this same issue to Adobe well over a year ago. It should be a known issue. I came ended up on this thread because it is still happening. I am very disappointed. 

    M
    Community Manager
    Manmeet2016Community Manager
    Community Manager
    January 11, 2023

    Hi @Malin27891227pk3i, thanks for reaching out. Do not worry about the issue as we are here to help. When you say the logo got cut off so we can only imagine how the logo looks like when cutting off however we are not able to view it. We request you send us a screenshot or a short recording of the issue. Also, mention if this is happening with a particular project. Do not forget to mention if this is a Web app or a phone app. In terms of troubleshooting, try duplicating the project, and try a different browser if this is a Web app to see if that makes any difference. Looking forward to your response.

     

    Thanks

    Manmeet

    M
    Malin27891227pk3iAuthor
    Participant
    March 21, 2023

    I solved the issue by saving it a another format and then back again.

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    Charisse5C5A
    Participant
    March 21, 2023

    Hi Malin! Thank you for posting. Would you mind posting a bit more detail? Or writing out the steps? You mention another format, but I'm not sure exactly what you mean. Thank you in advance 🙂

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