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Losing Files Will Converting to Desktop in Adobe Express

New Here ,
Aug 16, 2023 Aug 16, 2023

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I'm having a lot of trouble getting their files from the Adobe Express original to the Adobe Express Beta. I tried to convert a file to desktop and then it just completely disappeared from the old version and kept giving me an error. Now it's just lost forever I guess? How can I avoid this? I dont want to keep losing files while I'm just trying to get them to the new version.

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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A mi me sucede igual y no puedo recuperar unos archivos , no sé que hacer si esperar los cambios o seguir arriesgando mis otros archivos...

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New Here ,
Aug 16, 2023 Aug 16, 2023

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voy a esperar cambios

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Hi @SampsonManatees 

 

Older files should appear here: https://express.adobe.com/sp/projects

If you select a folder there and click Move it should give you the option to convert the file

Screen Shot 2023-08-30 at 10.48.25 AM.png

Converted files can no longer be edited on mobile and should appear at https://new.express.adobe.com/your-stuff/files

 

Are you still getting errors with conversion? We also have this article which may help: https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

 

Please let me know if you're still encountering issues.

 

Best,

Dave

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