Low Image Quality & Resolution

Forum|Forum|2 years ago
September 3, 2023
2 replies
1282 views

When I tried to resize the 1080x1080 image to Facebook Profile Cover Page size, the image resolution drops drastically. How can I fix it?

Performance

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lynnc85212897

Participant

Exactly! I created a webpage, like I have always done, and in PRESENTATION MODE - all the images are fuzzy! I can't present something this way? What the hell is going on? How can this possibly be? Can't you switch back to the older version of Spark when everything worked? OMG I'm going to have to use PowerPoint? Are you serious? Here's a link to the PDF version that actually looks okay - it's when it's in PRESENTATION MODE, which you need to use ahhhhh when you're PRESENTING - ALL THE IMAGES ARE PIXELATED AND FUZZY wtf https://new.express.adobe.com/webpage/h3TMSJfowkXga

Amitej S

Community Manager

Hi @default32044110lnopqr,

Thank you for getting in touch, and apologies for the delay in responding!

Are you still facing this issue? If yes, we need some information from you to help us address this issue,

Please provide the exact workflow you used when encountering this problem. If possible, please provide a screen recording.
Which web browsers did you use when this issue occurred? Have you tried using other recommended browsers, cleared your browser's cache/cookies, or tried using incognito/private mode?
Is this issue present across all export types, including PNG, JPG, and PDF, or is it exclusive to a particular export format?
Have you had this issue with every image you've used, or is it only with a select few? Can you share some of the images that resulted in low-quality exports?
Could you provide the Project ID (URL) of the project so we can look into it?

Looking for your response!

Best,

Amitej

S

ScottVO

Participant

I'm having the same problem. The large images look great while editing on the new.express website, but Sharing degrades the image quality. Compare these examples:

https://new.express.adobe.com/webpage/design/urn:aaid:sc:US:6441841f-508c-502a-837c-5ce0f60a066a (original Express)

https://new.express.adobe.com/webpage/N5nKiJ9l8zmj6 (Shared version on my website, created in Express using a Spark template)

https://new.express.adobe.com/webpage/design/urn:aaid:sc:US:7baf57aa-cf3a-481e-af74-21d0449ad73f (original Express)

https://new.express.adobe.com/webpage/pvDwO5EobhtBg (Shared version created in Spark, migrated to Express, but not updated. The original link from my website, https://www.vanosdol.com/portfolio/ did not require updating.)

I'm working on a Mac Studio and MBP M1 using Google Fiber. Both these galleries worked a week ago. They would upload a low-rez proxy, which would fill in to high rez within a few seconds. They no longer fill in to high rez. Reloading does not help, even with Reload Page from Origin. I see the same problem using Safari, Chrome, and Firefox, all updated. Oddly, in Every Other Day (links 3 & 4, above), clicking on indivdual photos (towards the end) displayed small images 30 minutes ago. Now it displays full rez (2500px) images. But the Full Width images are only 1024px when dragged and dropped to my desktop. These are the images that appear pixelated when viewed on the website, but the smaller images appear fine. So is the problem the way Express handles the Full Width functionality that existed in Spark? I tried changing Full Width to Fill Screen and changing the Focus Points, to no avail. My next step is to re-load the Full Width/Fill Screen images at 2500px. Could be the images were downsized to 1024 recently, while stored in the Express library.

I look forward to hearing your thoughts. Thanks.

S

ScottVO

Participant

Nope, uploading 4K pixel images to replace 2500px images didn't help.

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