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Debbie Hughes art
Debbie Hughes art
Participant
May 28, 2025
Question

Media Tab will not load.

  • May 28, 2025
  • 2 replies
  • 296 views

I just started having trouble with the media tab in Adobe Express. I clik on it, it goes from black to white and then nothing loads over on the right. It was working before. 

Online it says clear cache, etc. I do this, it does not help. I have done this on Chrome and Safari. I don't have any other browsers. I restarted the application several times, no change. 

 

What is going on? 

only thing I did differently is I used a template but the template does not have any music. Also the bar below my video invites me to add music, but when I clik there, nothing happens. 

 

Please help.

    2 replies

    evans11498943
    evans11498943
    Participant
    May 28, 2025

    Same with assets and music.

    Debbie Hughes art
    Debbie Hughes artAuthor
    Participant
    May 28, 2025

    Are you having the same problem?

     

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    May 28, 2025

    Hi @Debbie Hughes art,

     

    Thanks for reaching out, and I’m sorry you’re running into this — I know how frustrating that must be, especially when things were working before.

    Here are a few steps we can try together to get the media tab loading again:

    1. Try a different template or start from a blank project – the issue may be related to that specific template.

    2. Check your browser extensions, especially ad or script blockers, as they might interfere with Express features.

    3. Use incognito/private mode in Chrome or Safari – this helps rule out cache/cookie issues.

    4. Update your browser – ensure Chrome and Safari are on their latest versions.

    If none of that helps, could you let us know:

    • Is this happening with every project or just one?

    • Are you working with a lot of media files or longer videos?

    • What device and OS version are you using?

    We’re here to help and want to get you back to creating smoothly again!


    ^MM

    Debbie Hughes art
    Debbie Hughes artAuthor
    Participant
    May 28, 2025

    Tried a different template, did not work

    Checked my browser extensions and did not see any of the above, in fact only two extensions.

    I do not know how to use Incognitio/private mode, but I did clear cache, cookes etc, multimple times and no avail

    I have the latest version of Chrome and Safari, I don't want to upgrade my entire operating system yet, because that means a backup, however I am using Sonoma 14.7.4. Mac.

     

    This only happened on the newest project using a template. I am wondering if I need to delete both those projects because, it was only after using them that this occured. I can save the videos on my desktop would be easy to rebuild them again without the added stuff. 

    I have also gone back to older videos and they do show the music is on there and will play music but still cannot access the media - to change that music or see other music. So this entire tab is blanked out, shows white where it should show music choices, etc.

     

     

    Debbie Hughes art
    Debbie Hughes artAuthor
    Participant
    May 28, 2025

    Oh meant to mention. I also used Duck Duck Go as a browser, same issue there.

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