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Melodic_inventor5FAA
Participant
February 4, 2025
Question

Missing toolbars, download button, etc. Help?! Adobe Express

  • February 4, 2025
  • 2 replies
  • 1018 views

Just opened Express like any other day but this time it was different.. Have been working with Adobe Express all day opening and closing it throughout.. I have no clue what happened and where all the tools went (generative AI, filters, etc.) and download button/upper tool bar went. Any ideas here on what to try?

2 replies

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
February 8, 2025

Hi @Melodic_inventor5FAA,

 

If @thejanebradbury's advice does not solve the issue, please tell us what OS and browser you are using along with the version numbers.

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 10, 2025

Hi 

@Melodic_inventor5FAA

,

 

Welcome to the community! We're sorry for the delay. I'd like to inform you that the download button missing issue has been resolved. You can check this link- https://adobe.ly/40NCWcl. Let us know if you're still encountering this issue. 

 

If you're still seeing the toolbar missing issue, try clearing the browser's cache and cookies, restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
February 4, 2025

Hello @Melodic_inventor5FAA  I've opened my Adobe Express in Chrome & Windows app, everything appears to be working. I've checked Adobe Status where there are a couple of issues but when searching for Adobe Express, no specific problems. On occasion when I've run into problems the goold old close everything and restart the computer often does the trick. Browser updates waiting to be installed can sometimes make my Adobe Express throw a wobbly, so if you can try the full restart.

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