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Correct answer Amitej S

Hi @David369662349le7,  We understand the frustration and difficulties you're facing with the new Adobe Express app. We've been continuously working on improving the app experience. I'd suggest you go through these articles once: 
https://adobe.ly/49UIMLw
https://adobe.ly/49UINPA
https://adobe.ly/4bf1QoV


Also, more updates will be coming out to ensure smooth usage of Adobe Express, so please stay tuned. Let us know if it helps.

 

Thanks!

Amitej

38 replies

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default36834531l1hxdtAuthor
New Participant
April 19, 2024

Yes

version - 11.27.0

    S
    Sasif36858726pkkc
    New Participant
    April 19, 2024
    I want old version again
      D
      default36834531l1hxdtAuthor
      New Participant
      April 19, 2024

      Yes, not at all comfortable with the new version

      Would love to have older version (11.27.0)

       

        D
        default36834531l1hxdtAuthor
        New Participant
        April 19, 2024
        Can i go back to - 11.27.0 version
          Alexandre Becquet
          Alexandre Becquet
          Adobe Expert
          April 19, 2024

          Hello, do you mean the version just before this update?

            A
            Adobe Employee
            Abhi.G @ ADBE
            Adobe Employee
            April 18, 2024

            Hi @default36834531l1hxdt 

             

            Could you confirm if you had been using the previous version of the Express on Mobile?

            In that case:

            - Do you / Did you see the banner below ("Tap to migrate files...")

            - Did you happen to click it, then return to the new version?

             

             

            Thanks

            Abhi G

              S
              swastik group porbanadar
              New Participant
              April 22, 2024
              This time New version not using idia
              Neelamk
              Neelamk
              Brainiac
              April 18, 2024

              Hi @default36834531l1hxdt ,

               

              We apologize for the frustration you experienced with our new Adobe Express app. We appreciate your feedback and are continuously working to improve the user experience. Please let us know precisely what issue you encountered so we can assist you better.

               

              Thank you,

              Neelam

              D
              dotnetjunkie
              New Participant
              May 7, 2024

              I regretabley clicked the migrate files link. Is there a way to migrate back? If not, I'll just delete the app and use something else. No disrespect but the new app is complete trash. I've used the versions before the latest update for years and althought it had it's shortcomings, it worked for what I needed and I relied on it. Mainly creating thumbnails for reels and youtube videos. After spending 10 minutes trying to do something simple like bring in a photo from my camera roll so I can blur it and place my png text layer over it. But no, apparenlty HEIF is an unsupported file type even though it was fine in the previous version. Navigation is a nightmare and finding anything you need is near impossible. It's like everyting I click on the app wants to show me stock photos or videos. Life was so much simpler before when I could open and click add, select a photo and be on my way. The fact that image blur appears to be gone means that I can no longer continue with the same template style I've been using for all my videos. I've been a creative cloud subscriber for over 10 years. I love photoshop, love illustrator, love lightroom but this app, if this is how it is staying and I can't go back then I'm done with it.

               

                A
                Adobe Employee
                Abhi.G @ ADBE
                Adobe Employee
                May 7, 2024

                Hi @dotnetjunkie 

                 

                Sorry to hear you are not happy with the new version of Express. We understand that the new interface may take some time to get used to, so things may feel less productive during the transition. As for some of your specific issues:

                 

                > apparenlty HEIF is an unsupported file type

                adding HEIF/HEIC assets should be supported on mobile devices (though not on desktop). Your logs indicate you've been using an iOS device, so this should not be an issue. Could you share a screenshot of the error you get when you attempt to add one?

                 

                > image blur appears to be gone

                Blur continues to be supported. Select the image, click the Adjust button on the bottom rail (you may have to scroll the rail to the right), then click the Blur button on the bottom rail (scrolling again as needed)

                 

                Hope this helps,

                Abhi G

                 

                R
                Rob21838085rnu9
                New Participant
                September 22, 2023

                Hi everyone,

                I loved everything about Adobe Spark and detest everything about Express. It's taken all of the useful things, dumped them, and instead reinvented itself for social posting - not what I wanted at all.

                 

                I really loved the old video version - the ability to quickly and simply create those video formats was a real help. Now Adobe has thrown the baby out with the bathwater, and got rid of all the things that made it good. By my assessement, it now takes at least 10 x the time to create the same video

                 

                Does anyone know if there's a different product anywhere that creates that same type of video's as easily as the previous version of Express?

                 

                It's driving me crazy.  

                  Lyn_D
                  Lyn_D
                  Inspiring
                  October 2, 2023

                  Hi @Rob21838085rnu9,

                   

                  Thank you for reaching out and for sharing your feedback with us. We understand that the transition to the New Adobe Express has been challenging for some users due to the significant changes in the platform. We appreciate your patience during this adjustment period.

                  It's worth mentioning that while adapting to a new interface and workflow can take some time, many users have found that once they become familiar with the New Adobe Express, they are able to work more efficiently and take advantage of its features.

                  If you encounter any specific issues or have suggestions for improvements, please feel free to share them with us on UserVoice. Your feedback is invaluable in helping us make the New Adobe Express better for all our users ❤️ .

                   

                  Lyn

                  D
                  default31959847cucubt
                  New Participant
                  August 29, 2023
                  Please go back to the old adobe express. Almost no part of my old process works with the new express. When creating a new webpage, the linked youtube video in the editor does not load when published. The next section has a link, that link directs to a different page than what is entered in the editor. When trying to add a photogrid, it no longer imports photos. I really liked how the old express functioned but the new version is a letdown.
                  S
                  Sarah36101712j9ii
                  New Participant
                  March 15, 2024

                  I, too, HATE the new Express. I used the old version in my classes to have students create really amazing stuff. The New version is not intuitive and the text boxes disappear behind photos. The sound layering is awful. Shame on you, ADOBE.

                  Tarun Saini
                  Community Manager
                  Tarun SainiCommunity Manager
                  Community Manager
                  March 18, 2024

                  Hi 

                  @Sarah36101712j9ii

                  ,

                   

                  We're sorry to hear about this. Is it possible for you to share the screen recording of the issue you're seeing? We're here to help you, just need some info.

                   

                  Regards,

                  Tarun

                  S
                  Shelby26012905rslt
                  New Participant
                  July 13, 2023

                  I don't have any projects on the prior version of Adobe Express, but my team is using templates that only work in that version, instead of the Beta. Can I access the prior version without having projects stored on that version?

                    Winnie_M
                    Winnie_M
                    Inspiring
                    July 18, 2023

                    Hi @Shelby26012905rslt,

                     

                    Thank you for your patience. We are sorry for not replying sooner.

                     

                    You can access the current version without having saved projects. However, your team can share the projects with you. To find out more, you can take a look here. You will then have access to the templates they use.

                     

                    We are here to help if you have any further questions.

                     

                    Thanks,

                    Winnie

                    S
                    Shelby26012905rslt
                    New Participant
                    July 31, 2023

                    Can you tell me how to get out of the beta? I've tried the link on this page: https://www.adobe.com/express/ and the discord server gave me this link: https://express.adobe.com/sp/ which also did not work. 

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