MP4 to GIF just failed in Adobe Express and doesn't work well in Media Encoder

[Simon Br]

As a long time user of Adobe products, I'm shocked with the fact that Adobe doesn't have a working, high quality solution to convert an MP4 to a GIF. The solutions I've tried:

1. MP4 to GIF in Adobe Express: Didn't actually work for a 15 second video I had

2. Media Encoder: Worked, but files it produced seemed really large to be usable.

Solution that I found to work well (unless you really want to use one of those shady looking conversion tool online with ads):

ffmeg

https://superuser.com/questions/556029/how-do-i-convert-a-video-to-gif-using-ffmpeg-with-reasonable-...

Come on Adobe, I would expect more from you....

[David__B]

Hi Simon,

Sorry to learn about your difficulties with the quick-action MP4 to GIF converter. I tested a few different MP4 files myself and they all seemed to work okay? How large was the source MP4? Was the source files generated by an Adobe program? In relation to Media Encoder producing large files, I would think that might be related to the output settings you used. You might want to lower the frame rate, frame size and increase the compression used. You might want to post in the Media Encoder forum for output setting recommendations here: https://community.adobe.com/t5/adobe-media-encoder/ct-p/ct-media-encoder?page=1&sort=latest_replies&...

Best,

Dave 

[Simon Br]

Hi David,

The MP4 file is 3.5MB, and is attached in case you want to test it on your end.... for me it just gets stuck in "Prosessing...." page, that stays at 0%....

Simon

[julia95630641]

Its now 2024, Im using the mobile macos app for Adobe Express and definitely will not convert a tiny 5 second mp4 file to a gif for me in any way, shape or form.

[Grace J P]

Still having this issue in 2025 on both web and app!

[mahmoud_5524]

Hi @Grace J P,

Thanks for the update and for confirming the issue still occurs in both the web and mobile versions of Adobe Express.

We’ve shared your feedback and the attached MP4 file with our engineering team for further investigation. As soon as we have an update, we’ll get back to you.

We appreciate your patience, and we’re committed to resolving this.

^MM

[mahmoud_5524]

Hi @Grace J P,

Thanks for your message! To better understand if you're experiencing the same issue as the June 2022 report, could you please share the exact error message you're seeing, and if possible, a screenshot of the issue as it appears for you?

That would help us compare and assist you more effectively. I appreciate any help you can provide.

Best regards,

ˆMM

[Grace J P]

Don't have time to deal with all these issues / tickets: "Something went wrong. Try again later" 

[mahmoud_5524]

Hi @Grace J P,

Thank you again for your message, and we’re sorry for the ongoing trouble. We’ve shared your feedback and details with our engineering team for further investigation.

We truly appreciate your patience and will keep you updated as we learn more.

Best regards,

^MM