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default31720863h6vk9y
Participant
Aug 17, 2023 5:19 AM UTC
Answered

new express is not able to download transparent background PNG

new express is not able to download transparent background PNG. It is downloading the white backdrop.
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    thejanebradbury
    thejanebradburyCorrect answer
    Community Expert
    Aug 17, 2023 6:35 AM UTC

    To download as a transparent PNG:

    1. Set your background to No Fill:
    2. Now when you go to Download, you will be able to choose Transparent PNG:

     

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    7 replies

    Kiki36055632lb0a
    Participant
    Mar 13, 2024 4:16 PM UTC

    I'm having this same issue... created the file fine in the web version of Adobe Express, erased the background and have transparent background selected. But no matter what, when I download the png file - it still has a white background?... it just looks like i'm downloading the image I uploaded?

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      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      Mar 13, 2024 4:20 PM UTC

      Hi @Kiki36055632lb0a 

       

      Which browser are you using? And could you post the downloaded png here (or send me a direct message?)

       

      Thanks

      Abhi G

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      lauren32023939t36v
      Participant
      Sep 1, 2023 3:41 PM UTC

      this just happened to me this morning and I was downloading transparent files last week! 

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      thejanebradbury
      Community Expert
      thejanebradburyCommunity Expert
      Community Expert
      Sep 1, 2023 7:45 PM UTC

      Have you tried the method above? Here's a video too, if that helps. 

       

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      Brian5EB7
      Participant
      Nov 16, 2023 9:23 PM UTC

      Still does not work, gives me a black background

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        thejanebradbury
        Community Expert
        thejanebradburyCommunity ExpertCorrect answer
        Community Expert
        Aug 17, 2023 6:35 AM UTC

        To download as a transparent PNG:

        1. Set your background to No Fill:
        2. Now when you go to Download, you will be able to choose Transparent PNG:

         

        Translate
          William326609460a0v
          Participant
          Oct 2, 2023 3:03 PM UTC

          When I do what is described above, it gives me a gray background. 

           

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