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new express is not able to download transparent background PNG

New Here ,
Aug 16, 2023 Aug 16, 2023

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new express is not able to download transparent background PNG. It is downloading the white backdrop.
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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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To download as a transparent PNG:

  1. Set your background to No Fill:
  2. Now when you go to Download, you will be able to choose Transparent PNG:

TransparentBG.png

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Community Beginner ,
Oct 02, 2023 Oct 02, 2023

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When I do what is described above, it gives me a gray background. 

 

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New Here ,
Sep 01, 2023 Sep 01, 2023

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this just happened to me this morning and I was downloading transparent files last week! 

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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Have you tried the method above? Here's a video too, if that helps. 

 

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New Here ,
Nov 16, 2023 Nov 16, 2023

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Still does not work, gives me a black background

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New Here ,
Mar 13, 2024 Mar 13, 2024

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I'm having this same issue... created the file fine in the web version of Adobe Express, erased the background and have transparent background selected. But no matter what, when I download the png file - it still has a white background?... it just looks like i'm downloading the image I uploaded?

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Adobe Employee ,
Mar 13, 2024 Mar 13, 2024

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Hi @Kiki36055632lb0a 

 

Which browser are you using? And could you post the downloaded png here (or send me a direct message?)

 

Thanks

Abhi G

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