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new express is not able to download transparent background PNG

default31720863h6vk9y
New Here ,
Aug 16, 2023 Aug 16, 2023

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new express is not able to download transparent background PNG. It is downloading the white backdrop.
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thejanebradbury Community Expert
Community Expert ,
Aug 16, 2023 Aug 16, 2023

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To download as a transparent PNG:

  1. Set your background to No Fill:
  2. Now when you go to Download, you will be able to choose Transparent PNG:

TransparentBG.png

 

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lauren32023939t36v
New Here ,
Sep 01, 2023 Sep 01, 2023

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this just happened to me this morning and I was downloading transparent files last week! 

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thejanebradbury Community Expert
Community Expert ,
Sep 01, 2023 Sep 01, 2023

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In Response To lauren32023939t36v

Have you tried the method above? Here's a video too, if that helps. 

 

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