Not able to add addon for adobe express

[Ram24576970j07z]

I have license for adobe creative cloud and I am not able to add add-ons in adobe express, these are unavailable and say contact your administrator. Can anybody help me where should I contact?

[Bernd Alheit]

Try the forum for Adobe Express.

[jane-e]

@Ram24576970j07z 

You don't need to repost, as I've moved your post from Adobe Acrobat Sign to Adobe Express for you.

Jane

[mariahweyne]

There are various plans.  Pricing: Compare Free & Premium Plans | Adobe Express 

[East36484447xo2h]

They've told me I can't use addons *at all* because my account is a nonprofit with nonprofit pricing. Apparently nonprofits with the full Creative Cloud suite just don't get access to some features.

[David__B]

Thanks for following up and sharing the outcome.

[thejanebradbury]

Hello @Ram24576970j07z it sounds like you have an enterprise or teams account rather than an individual license. That means you have to contact whoever is the admin for Adobe programs within your organisation.

[Kyle3545600168h0]

Hello Jane,

Does this mean it will cost additional money? Or is it just a setting they have to change?

[michelangelo_6015]

I have a similar issue on a trial account, but it seems a bug in my case, since I was able to do this before and I am the admin:
https://community.adobe.com/t5/adobe-express-bugs/all-addons-are-broken/idi-p/15017716#M23901

[David__B]

Hi @michelangelo_6015

I believe if you are the admin this is a setting within the admin console but I'm not positive. I'd recommend opening a support ticket through the admin console. I'm not able to see the details about your account but they should be able to. This the process for creating a ticket https://adobe.ly/3CY2drY

Best

Dave