• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Nothing works anymore

New Here ,
Aug 26, 2023 Aug 26, 2023

Copy link to clipboard

Copied

Dear Adobe Team,

 

Since your last update it has become impossible for me to work in Adobe Express. I can live with the fact that my old designs and templates are gone (which is nevertheless exceedingly regrettable and incomprehensible), but the fact that even new designs disappear, cannot be opened or even downloaded, does not work at all. When is an improvement to be expected?

 

And before you ask: Yes, I have tried all the advice you have given here. I used the latest Chrome browser, then Internal Explorer. Furthermore, I deleted all website data, logged out and logged back in. And on top of that I tried all this with another computer. Simply nothing works anymore!

 

I ask for a solution as soon as possible.

TOPICS
Desktop Web , Exporting and Sharing , Quick Actions

Views

96

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

Hi @1531902676jp9m,

 

Thank you for reaching out, and apologise for any frustrations caused. Our engineering team has recently fixed some reported bugs. Would you mind sharing if you're still experiencing this issue?

 

If the problem persists, don't hesitate to let me know.

 

I'm looking forward to hearing from you.

Lyn

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

Hi Lyn,

Thank you for your feedback signal! I just checked - the problem still exists. I can now access my drafts, but they cannot be opened. Instead the page loads constantly...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

Hi @1531902676jp9m ,

 

Are these drafts created in the old version of Adobe Express, and are you trying to edit them in the new version of Adobe Express?

 

Thanks you,

Neelam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 22, 2023 Sep 22, 2023

Copy link to clipboard

Copied

LATEST

Yes, exactly. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines