Nothing works anymore

[1531902676jp9m]

Dear Adobe Team,

Since your last update it has become impossible for me to work in Adobe Express. I can live with the fact that my old designs and templates are gone (which is nevertheless exceedingly regrettable and incomprehensible), but the fact that even new designs disappear, cannot be opened or even downloaded, does not work at all. When is an improvement to be expected?

And before you ask: Yes, I have tried all the advice you have given here. I used the latest Chrome browser, then Internal Explorer. Furthermore, I deleted all website data, logged out and logged back in. And on top of that I tried all this with another computer. Simply nothing works anymore!

I ask for a solution as soon as possible.

[Lyn_D]

Hi @1531902676jp9m,

Thank you for reaching out, and apologise for any frustrations caused. Our engineering team has recently fixed some reported bugs. Would you mind sharing if you're still experiencing this issue?

If the problem persists, don't hesitate to let me know.

I'm looking forward to hearing from you.

Lyn

[1531902676jp9m]

Hi Lyn,

Thank you for your feedback signal! I just checked - the problem still exists. I can now access my drafts, but they cannot be opened. Instead the page loads constantly...

[Neelamk]

Hi @1531902676jp9m ,

Are these drafts created in the old version of Adobe Express, and are you trying to edit them in the new version of Adobe Express?

Thanks you,

Neelam

[1531902676jp9m]

Yes, exactly.