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Participant
August 14, 2024
Question

One of my students has teacher level access to our adobe classroom

  • August 14, 2024
  • 3 replies
  • 1014 views

Help, one of my 9th graders joind out Adobe Classroom today and it thinks he is a teacher like me. he can edit assignments and see other student's submissions. He could not access his own project to work on. He shows up on my classroom list as a student. 

We logged him out and back in again, same issue. I can't find any setting on his side or mine to change it. 

What else can I do to make him a student again? 

3 replies

Participant
August 28, 2025

I’ve actually seen this happen before, and it can be tricky when a student accidentally gets teacher-level access. Since you’ve already tried logging him out and back in, and he still has the wrong permissions, it usually means the role is stuck on Adobe’s side. The quickest fix is to remove him completely from the classroom, then re-add him as a student — that often resets things. If not, you’ll need to reach out to your school’s Adobe admin or Adobe Support so they can correct the role in the backend.

I had a similar headache once while working on a class project site (we were linking resources, including an insurance site like tree.com.sa
), and the only thing that solved it was having the admin reset the account permissions. Until then, I’d suggest asking the student not to edit assignments so nothing gets changed by mistake.

Participant
August 23, 2024

I have the same issue and am trying to find a solution

Amitej S
Community Manager
Community Manager
August 23, 2024

Hey @TheJenRoberts, Thanks for reaching out! This seems to be a profile issue case. I'd suggest you reach out to the school IT Administrator, and they'd be able to resolve this via the admin console. Please refer: https://adobe.ly/4fQwEzr

Let us know how it goes!

 

Amitej! 

Participant
August 24, 2024

I got it solved. I happened to have a call this week with Martin Cisneros this week and he showed me how to change the setting in the student's account. When the student came back to class I was able to have him loging to Express and we made the change. I am a little worried that a student can change their status anytime and have teacher level access to my Adobe Classroom. That seems like a major liability that needs to be addressed. 

 

Community Expert
August 19, 2024

I have the same problem - several students have joined my class and Express thinks they are a teacher. To allow them to work on their project, I shared the project template directly with them. Other than that, I have no solution. 😞

Participant
August 24, 2024

From the student's computer go to the Adobe Express home page. Click the student's account icon in the upper left corner. Then chose settings/general and scroll down to Customizations. In the selection box there pick "I'm a student" instead of "I'm and Educator." This solved the problem for my student and he was able to access the assignment in my Adobe Classroom. (But students should not be able to change this setting so easily and that's something Adobe needs to fix.)