Pdf conversion not working

[Diablo Ogre]

Hey I have been trying from the desktop app and the web app. I tried with 2 different accounts and different web browsers but  when I try to upload a pdf it just never converts. I even tried it with one I have done before that I know is not complex. is anyone else having these kind of issues today?

[Tarun Saini]

Hi @Diablo Ogre,

Welcome to the community! We're sorry to hear about this. Could you please let us know if you're receiving any error messages? If so, can you please share a screenshot of the error? 

It would be great if you could share a screen recording of the issue.

We're here to help, just need some info.

Regards,

Tarun

[Diablo Ogre]

My coworker tried as well and its stuck in a loop trying to convert to a adobe express file. It doesn't actually give an error.

[Amitej S]

Hey @Diablo Ogre, can you confirm if you're trying to use any Quick Action to convert to/from a PDF, or are you trying a different workflow? I tried uploading and converting a PDF to PNG, PPTX, XLSX, and Doc format, and it worked fine for me. 

It'd be helpful if you could share a screen recording of your workflow. Additionally, please let us know if you have tried any other troubleshooting steps and which browsers you tested on. 

Best! 

[Diablo Ogre]

I tried drag and drop to convert the pdf and it never moves past this window. I think it maybe have something with the connectivity but not sure, everything else loads fine. 

[Diablo Ogre]

I tried  to do it from the quick actions and its says file type not supported. 

[mahmoud_5524]

Hi @Diablo Ogre,

We’re sorry you’re experiencing issues with PDF conversion in Adobe Express. We’ve shared your feedback with our engineering team to investigate further.

To help them pinpoint the problem, could you please provide:

• The PDF file(s) you’re trying to convert

• Your browser version and OS

• Any screenshots or screen recordings showing the issue

Also, could you confirm if the file works when uploaded from a different network or device?

Thank you for your patience while we look into this!

^MM

[Diablo Ogre · Accepted solution]

Well now today its working again. 

[mahmoud_5524]

Hi @Diablo Ogre ,

Glad to hear it’s working again! We’re always here if you need any further help.

^MM