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Sean252317872g86
Participant
July 13, 2022
Answered

Pixelated logo when exporting from Adobe Express

  • July 13, 2022
  • 3 replies
  • 3509 views

I built an image using the logo maker in Adobe Express, where it looks great. But, when I export it, it looks like a pixelated mess. I've increased the number of pixels, I've tried PNGs and JPGs, but it looks absolutely terrible no matter what I pick. It's unusable in its current state. Is this what I should expect from logo maker, or is there a setting I'm missing?

    This topic has been closed for replies.
    Correct answer sarahb88783574

    Hello, I managed to fix this issue (was using the creative cloud plan) I just resized the logo and first chose instagram square post 1080 x 1080. This worked and the logo came out better. I then amended to 2000 x 2000 px and this was perfect for my project in ppt, I also checked in full screen mode and it looked crisp.

    3 replies

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    sarahb88783574Correct answer
    Participant
    July 18, 2024

    Hello, I managed to fix this issue (was using the creative cloud plan) I just resized the logo and first chose instagram square post 1080 x 1080. This worked and the logo came out better. I then amended to 2000 x 2000 px and this was perfect for my project in ppt, I also checked in full screen mode and it looked crisp.

    R
    Ryan332068588fzr
    Participant
    November 13, 2023

    I am experiencing the same issue, even when creating a Facebook cover page. When downloading as ong it comes out a pixelated mess. It didn't used to do this. It's only recently.  Is someone working on this issue??

    I
    Inignot
    Participating Frequently
    November 13, 2023

    Furthermore, I'd be twice as happy if they just put the design assets, backgrounds, photos, etc. available to drag and drop into Photoshop to begin with. The only reason I use Express at all is shapes and drag&drop generic stock photos for quick YT thumbs, etc. Again, since I wind up having to work in photoshop anyway, it's almost slower than just going to my iStock or Creative Fabrica account, saving and unzipping the assets and pulling them into Photoshop.

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      December 26, 2023

      Hi there,

       

      We're sorry for the delay. Could you please let us know the dimensions of the layout you're using? Are you using a Windows or iOS device to export? Have you tried exporting as PDF and then saving that as a PNG or JPEG to check if that helps?

       

      We're here to help, just need some info.

       

      Regards,

      Tarun

      M
      Community Manager
      Manmeet2016Community Manager
      Community Manager
      July 13, 2022

      Hi there, 

       

      Thank you for writing. We will be happy to help. We need to check a few things before we start with the troubleshooting. Please confirm if this is happening with all the projects. You may try duplicating the project and check if the same thing happens to it. Since when are you having trouble with this issue? Try using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of
      the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

       

      Thanks

      Manmeet

      M
      matt27454260n306
      Participant
      December 6, 2022

      I'm having the same problem 

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