Pixelated logo when exporting from Adobe Express

[Sean252317872g86]

I built an image using the logo maker in Adobe Express, where it looks great. But, when I export it, it looks like a pixelated mess. I've increased the number of pixels, I've tried PNGs and JPGs, but it looks absolutely terrible no matter what I pick. It's unusable in its current state. Is this what I should expect from logo maker, or is there a setting I'm missing?

[Manmeet2016]

Hi there, 

Thank you for writing. We will be happy to help. We need to check a few things before we start with the troubleshooting. Please confirm if this is happening with all the projects. You may try duplicating the project and check if the same thing happens to it. Since when are you having trouble with this issue? Try using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of
the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks

Manmeet

[matt27454260n306]

I'm having the same problem 

[Brisa5CEA]

Hello, I am having the same issue. All my other projects are blurry as well when I download them (JPG/PNG). Has this issue been resolved already?

Thanks,

-B

[Blog28500981w4a2]

Okay - this low resolution output is a JOKE! CANCELLING my Express subscription!!!

[Amitej S]

Hey @Brisa5CEA, @matt27454260n306  @Blog28500981w4a2, 

I recommend you go through this thread once https://community.adobe.com/t5/adobe-express-discussions/how-to-get-the-best-image-quality-with-adob... & let us know if this helps you.

Best

~Amitej

[RReynolds]

Nope, doesn't work. I've resized my project to the largest allowed. Made company logo gigantic, high-res. This jumped the final file size only 10 KB and logo looks just as bad. Our company cannot have our logo looking like this. Missed opportunity on Adobe's part - won't use Express.

[niom79323714]

I am having the same problem - very pixelated logo's

[David__B]

Hi @niom79323714 

Sorry to hear about your quality difficulties. A few questions to better understand the situation
- Are you using the browser version on a computer or working from your phone/tablet?
- Are you using the free or paid version of Adobe Express?
- Could you share an example of the pixellated output?

This might be helpful too - https://community.adobe.com/t5/adobe-express-discussions/how-to-get-the-best-image-quality-with-adob...

Thanks,

Dave

[Gr3gA]

I've imported svgs into my brand library for use on projects and it looks like it's something to do with how express handles alpha channels. No matter what you do it looks pretty awful, it's actually worse at smaller scales. IT does it both with the desktop app and web app not that it would make any differnce  but the desktop app is really just a hobbled browser.

[David__B]

@Gr3gA thanks for following up. Would it be possible to attach an example .svg file to recreate the issue?