Copy link to clipboard
Copied
I built an image using the logo maker in Adobe Express, where it looks great. But, when I export it, it looks like a pixelated mess. I've increased the number of pixels, I've tried PNGs and JPGs, but it looks absolutely terrible no matter what I pick. It's unusable in its current state. Is this what I should expect from logo maker, or is there a setting I'm missing?
Copy link to clipboard
Copied
Hi there,
Thank you for writing. We will be happy to help. We need to check a few things before we start with the troubleshooting. Please confirm if this is happening with all the projects. You may try duplicating the project and check if the same thing happens to it. Since when are you having trouble with this issue? Try using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of
the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.
Thanks
Manmeet
Copy link to clipboard
Copied
I'm having the same problem
Copy link to clipboard
Copied
Hello, I am having the same issue. All my other projects are blurry as well when I download them (JPG/PNG). Has this issue been resolved already?
Thanks,
-B
Copy link to clipboard
Copied
Okay - this low resolution output is a JOKE! CANCELLING my Express subscription!!!
Copy link to clipboard
Copied
Hey @Brisa5CEA, @matt27454260n306 @Blog28500981w4a2,
I recommend you go through this thread once https://community.adobe.com/t5/adobe-express-discussions/how-to-get-the-best-image-quality-with-adob... & let us know if this helps you.
Best
~Amitej
Copy link to clipboard
Copied
Nope, doesn't work. I've resized my project to the largest allowed. Made company logo gigantic, high-res. This jumped the final file size only 10 KB and logo looks just as bad. Our company cannot have our logo looking like this. Missed opportunity on Adobe's part - won't use Express.
Copy link to clipboard
Copied
I am having the same problem - very pixelated logo's
Copy link to clipboard
Copied
Sorry to hear about your quality difficulties. A few questions to better understand the situation
- Are you using the browser version on a computer or working from your phone/tablet?
- Are you using the free or paid version of Adobe Express?
- Could you share an example of the pixellated output?
This might be helpful too - https://community.adobe.com/t5/adobe-express-discussions/how-to-get-the-best-image-quality-with-adob...
Thanks,
Dave
Copy link to clipboard
Copied
I've imported svgs into my brand library for use on projects and it looks like it's something to do with how express handles alpha channels. No matter what you do it looks pretty awful, it's actually worse at smaller scales. IT does it both with the desktop app and web app not that it would make any differnce but the desktop app is really just a hobbled browser.
Copy link to clipboard
Copied
@Gr3gA thanks for following up. Would it be possible to attach an example .svg file to recreate the issue?