PNG download does not remove image background

[johnw19424143]

When adding a person to my Instagram template, I remove the background. In the preview, the background is removed from an image (the man standing). However, when I download the project as a PNG, the background re-appears. I've also tried to download it as a JPG. Still the background re-appears. Any ideas on how I can fix this issue? It does not happen with everything I create. Thanks. 

[Amitej S]

Hi @johnw,

Welcome to the Adobe Express Community!!

I tried to replicate this on Adobe Express Webapp, but it worked fine for me. I was able to download the project as required. Let us know which platform you worked on (webapp, iOS, or Android), and if possible, share with us a screen recording of the workflow that you followed.

Also, would you be able to share this project with us so we can directly investigate the project and provide you with a solution?

If yes, let us know, and I'll then share the testing ID where you'd be sending the invite for this project. 

Thanks,

~Amitej