As a K-12 online educator, Adobe refuses to let me have access. I need help as their help area really doesn't want to take any responsibility for it. Frustrated beyond belief!
Sorry for the trouble. We completely understand the frustration. Please do not worry; we will do our best to resolve your issue. We just need to know if you get any error messages while accessing it and how you are trying to get access. Please share the screenshot, if possible, along with a brief description of the issue. Once we have the complete information, it will be helpful for us to get to the root cause.
We will be looking forward to your response.