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Participant
April 30, 2023
Question

Projects Disappeared

  • April 30, 2023
  • 1 reply
  • 2418 views

I had to clear my browsing history, catche, and cookies and once I did, all of my projects in Adobe Express disappeared. I am signing in the same way, using Google, but they are still missing. Any help would be greatly appreciated!

Thank you!

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1 reply

Participant
April 30, 2023

I'm sorry to hear that you lost your projects in Adobe Express after clearing your browsing history, cache, and cookies. When you clear your browsing data, it deletes your locally saved data, including your Adobe Express projects that were saved in your browser.

To recover your projects, try the following steps:

  1. Sign in to Adobe Express again using the same Google account that you used before.
  2. Check if your projects are still available on the Adobe Express website. Sometimes, projects are saved on the cloud, and you can access them from the website.
  3. If your projects are not available on the website, try checking your Google Drive account. Sometimes, Adobe Express projects are automatically saved to Google Drive if you have enabled the integration between Adobe Express and Google Drive. You can check your Google Drive account to see if your projects are still available there.
  4. If your projects are not available on the Adobe Express website or Google Drive, it's possible that they were not saved properly before you cleared your browsing data. Unfortunately, in this case, it may not be possible to recover your lost projects.

To avoid losing your projects in the future, it's a good idea to regularly export and save your Adobe Express projects to your computer or cloud storage, such as Google Drive or Dropbox. This way, even if your locally saved data is deleted, you can still access your projects from your cloud storage.