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A
Anonymous
April 17, 2023
Answered

Purched Adobe Express NOT found in Adobe.com

  • April 17, 2023
  • 2 replies
  • 862 views

I pay monthly via Apple for Adobe Express. But Adobe doesn't recognize this FACT. 

 

Tried zhelp/adobe but they leave me in there for hours.

 

How to change my in APP email adress to SYNC my experience and access to product benefits?

 

HELP?

This topic has been closed for replies.
Correct answer

Apple Support has me delete and reinstall - so you had the same idea. Thank you!

2 replies

A
Anonymous
Correct answer
April 17, 2023

Apple Support has me delete and reinstall - so you had the same idea. Thank you!

David__B
Adobe Employee
David__B
Adobe Employee
April 17, 2023

Good to hear you were able to get it sorted 

DavidBaxter
Adobe Employee
DavidBaxter
Adobe Employee
April 17, 2023

Hi @29438352 

 

Sorry to learn you're having these difficulties. You should just need to sign into any of the apps you purchased with your Apple ID email in order for it to recognize you as a paid member. Maybe try signing out and back in again into Adobe Express with your Apple ID email? Please let us know if this helps.

 

Best,

Dave

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