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Natalia27191868wdxp
Known Participant
November 18, 2022
Answered

QR CODE NOT VALID

  • November 18, 2022
  • 5 replies
  • 10129 views

hello, a few days ago I generated a qr code via adobe express that I had to use for my business but today it no longer works. Gives the message signed expired. Can someone help me?

Correct answer Henrik Heigl

Hi,

 

if its connected only to an Image on Facebook that link itself maybe changed. I assume that link looks something like https://scontent-fra5-4.xx.fbcdn.net/v/t39.30808-6/316237432_671810777651187_3667631698088765209_n.jpg?stp=dst-jpg_p843x403&_nc_cat=1&ccb=1-7&_nc_sid=8bfeb9&_nc_ohc=EcL17HcNJesAX_MDBo4&_nc_ht=scontent-fra5-2.xx&oh=00_AfBUJiNh2vPz9IpUtG4ZI4PXM61hWUAnXxseY2lb30IVow&oe=637E98B0 or so. If thats the case those Links could change and then the QR Code does not match. QR Codes would be best used with static not changable Links like Websites or Links to Images that would not change in the Future. It feels like the Error Message also come from Facebook. Did you try to open that Link to the Image without the QR code inbetween? Does that open the image properly? Hope that helps.

5 replies

W
WEBLADYUSA
Participant
March 13, 2024

If you rename the image, does it change? If I send in a message to an email will it last. Or do we need to keep the link code it was made with?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 13, 2024
quote

If you rename the image, does it change? If I send in a message to an email will it last. Or do we need to keep the link code it was made with?


By @WEBLADYUSA

Who is it?

 

If you have a QR code pointing to some file or page on the net, that file or page should not change the name. So if your QR code points to https://mysite.com/top, and you change Top to Bottom, your qr code will fail.

 

The QR code is an image. It won't change on its own.

ABAMBO | Hard- and Software Engineer | Photographer
Henrik Heigl
Community Expert
Henrik HeiglCommunity Expert
Community Expert
November 18, 2022

Hi,

where can we find the QR code and did you try to make a new one and test it after you made it? The only thing that the Adobe Express QR Code Maker does is making a Link to your Website. So it should lead to the website and what is going on on the website may return the Message. Hope that helps.

regards,Henrik
N
Natalia27191868wdxpAuthor
Known Participant
November 18, 2022

In reality I have not tried to generate a new one but now even if it worked it would be useless since for me it is important that the one created previously works. However the QR has been connected to the link of an image published on our fb page

Henrik Heigl
Community Expert
Henrik HeiglCommunity ExpertCorrect answer
Community Expert
November 19, 2022

Hi,

 

if its connected only to an Image on Facebook that link itself maybe changed. I assume that link looks something like https://scontent-fra5-4.xx.fbcdn.net/v/t39.30808-6/316237432_671810777651187_3667631698088765209_n.jpg?stp=dst-jpg_p843x403&_nc_cat=1&ccb=1-7&_nc_sid=8bfeb9&_nc_ohc=EcL17HcNJesAX_MDBo4&_nc_ht=scontent-fra5-2.xx&oh=00_AfBUJiNh2vPz9IpUtG4ZI4PXM61hWUAnXxseY2lb30IVow&oe=637E98B0 or so. If thats the case those Links could change and then the QR Code does not match. QR Codes would be best used with static not changable Links like Websites or Links to Images that would not change in the Future. It feels like the Error Message also come from Facebook. Did you try to open that Link to the Image without the QR code inbetween? Does that open the image properly? Hope that helps.

regards,Henrik
    Jumpenjax
    Community Expert
    JumpenjaxCommunity Expert
    Community Expert
    November 18, 2022

    Actually, I just had this happened to me. When I realized there must be a tag on the free trial QR makers. Choose one that is totally free and it should fix the issue.

    Lee- Graphic Designer, Print Specialist, Photographer
      N
      Natalia27191868wdxpAuthor
      Known Participant
      November 18, 2022

      Unfortunately, even if you created a new one, it would not solve the problem because the one that currently is expired has been printed on cards that I had made by the graphic.

      Jumpenjax
      Community Expert
      JumpenjaxCommunity Expert
      Community Expert
      November 19, 2022

      Sorry to here that, was the QR maker a trial version?

      Lee- Graphic Designer, Print Specialist, Photographer
      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      November 18, 2022

      Hi @Natalia27191868wdxp:

       

      I moved your post from the Adobe InDesign community to the Adobe Express community.

       

      ~Barb

      ~Barb at Rocky Mountain Training
        N
        Natalia27191868wdxpAuthor
        Known Participant
        November 18, 2022

        THANK YOU

        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        November 18, 2022

        What does this have to do with InDesign?

          N
          Natalia27191868wdxpAuthor
          Known Participant
          November 18, 2022

          Adobe support told me to contact the adobe express community to resolve the issue. I generated the qr code using adobe express. I honestly don't know if they gave me the right directions

          Steve Werner
          Community Expert
          Steve WernerCommunity Expert
          Community Expert
          November 18, 2022

          I don't know if they gave you a link to this community but you're in the InDesign forum. Here's the link to the Adobe Express Forum:

           

          https://community.adobe.com/t5/adobe-express/ct-p/ct-adobe-express?page=1&sort=latest_replies&lang=all&tabid=all

           

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