Skip to main content
A
Community Manager
Abhi-GCommunity Manager
Community Manager
August 21, 2023
Question

Re-converting Express files

  • August 21, 2023
  • 3 replies
  • 2009 views

We've recently fixed a bug that caused some Express files to convert in a way that they would not open. If you're encountering this, you may want to re-convert these files. Here are the steps:

 

  1. Delete all post-conversion file(s) that won’t open (the files in Your Stuff > Files)
  2. Go to the [Originals] folder
  3. Click on the original file thumbnail; this brings up a dialog saying that the file is already converted (but that doesn’t matter)
  4. Click the “Open converted file” button; this will re-trigger conversion
  5. After conversion completes, the file should open
  6. The re-converted file will be in the [Originals] folder, but you can move it out
  7. Keep the Original file in the [Originals] folder for posterity

 

Hope this helps,

Abhi G

    This topic has been closed for replies.

    3 replies

    K
    kollaria
    Participating Frequently
    October 5, 2023

    Why does my supposedly converted file look like this - and I can't download it. Any help would be greatly appreciated. 

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    October 5, 2023

    Hi @kollaria 

     

    Could you clarify what happens when you try to download this file? Do you see an error message (if so, a screenshot will help) or does it fail silently?

     

    Thanks

    Abhi G

     

     

    K
    kollaria
    Participating Frequently
    October 5, 2023

    Yes, after about 1% of download I receive an error message. 

    V
    Vineet_Mani
    Participating Frequently
    August 23, 2023

    @Bacon31616487fc7y This is the same issue I am dealing with. It just stalls after Step 4. Hoping Abhi and the Adobe team can provide a solution soon. 

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    August 23, 2023

    @Vineet_Mani, @Bacon31616487fc7y 

     

    The recommendation to attempt to re-convert files was based on Adobe having fixed a couple of conversion bugs (at least one specific to Webpage files). What might be happening is a different bug that leads to the weird state at step 4.

     

    I already have @Vineet_Mani's file info. @Bacon31616487fc7y, could you please DM me your adobe id (email you log in with) as well as the url of the file that's stuck?

     

    Thanks for your patience,

     

    Abhi  G

      V
      Vineet_Mani
      Participating Frequently
      August 22, 2023

      Hi @Abhi-G 

       

      I have tried following these steps. I get to Step 4 and click on open converted file, then the project opens and I get this screen (attached screenshot below) and it stays on this screen. I have been waiting or over an hour, and there has been no progress. 

       

      Kindly help me with this.

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      August 22, 2023

      @Vineet_Mani that's odd, but you had confirmed that your file was a "Webpage" file. This does not look like one (this is an example of a Webpage file: https://new.express.adobe.com/webpage/F13HsCtiMB0nj)

       

      In any case, could you share the url from the browser's address bar of this reconverted file that's stuck at "Getting everything ready..."

       

      Thanks

      Abhi G

      V
      Vineet_Mani
      Participating Frequently
      August 23, 2023

      I apologise. I misunderstood webpage then. 

      All my projects are built using adobe express on my web browser. I have worked on projects that sit within adobe express itself, and I download them into JPG or PNG for various uses. 

      Sharing the url from browser's address bar of the reconverted file that's stuck at "Getting everything ready.."

      DPRT'23 - 26 May 2023 at 12.44.28 (adobe.com)

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices