Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Remove background tool not working

New Here ,
Nov 26, 2022 Nov 26, 2022

I was able to remove the background on several photos but now i just get an error saying the background can't be removed (the background is identical on all photos).  I've tried closing out chrome and reopening, restarting my laptop but I keep getting this error.  I've tried various picutres, I tried deleting the photos I already removed the background from but I keep getting this error. 

2.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 26, 2022 Nov 26, 2022

Hi,

 

can you maybe try a different Browser like Mozilla Firefox or Edge just to be save that it is not a Browser issue. I tryed it with Firefox with your Example Pic and it works just fine. Hope that helps.

regards,
Henrik
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 14, 2024 Mar 14, 2024

The same issue keeps happening to me non stop with all kinds of images. Has anyone found any solution?

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 27, 2024 Mar 27, 2024
LATEST

@Jazmin35631482au90, Thank you for your patience.

Adding to @Henrik Heigl suggestion, if you haven't tried yet, you could also log out of all devices and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled.

 

^Lyn

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines