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Saul22601443frm9
Known Participant
May 21, 2025
Question

Resized and transparency

  • May 21, 2025
  • 1 reply
  • 830 views

So this new app down sized all my designs. From 4500x 5400, to 1000x1200. 

So now they want me to pay for it to get my original size back. 

To fix everything to make it transparent, there like another 4 clicks you have to do. 

 

When you create a new project. Just picking a plain solid background, is a pain. 

 

Hundreds of designs are now messed up because of this crap. 

The new app sucks. 

People have been complaining about it for like the last year. That things are broken, it's not user friendly. 

And do you think that they care? No. They don't care. 

They forced that's crappy, non user intuitive app onto everyone.

1 reply

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
May 21, 2025

Hi @Saul22601443frm9 

 

Thanks for your post; I understand your frustration about this issue not having been fixed despite reports going back over a year. 

 

I was wondering if your ultimate concern is about the pixel size (hence, quality) of the downloaded image. In that case, could the following workaround help: download as PDF, then convert it to an image using something like https://acrobat.adobe.com/link/acrobat/pdf-to-image

 

(I am suggesting this because I've been told that the information about the export size/resolution of the file from the previous version is retained during conversion, and PDF export does use that information)

 

Thanks

Abhi G

S
Saul22601443frm9Author
Known Participant
May 21, 2025

That does not work. It adds a solid white background, instead of having no transparency.

I use this converter. The image was 1200x1200.

S
Saul22601443frm9Author
Known Participant
May 22, 2025

Hi @Saul22601443frm9, and thank you for taking the time to share your experience. We understand how frustrating it can be to deal with unexpected changes, especially when they impact your existing designs and workflow. 

We’ll make sure your feedback is shared with the product team so they’re fully aware of the impact this is having on your experience. Input like yours is essential to help guide the direction of future updates. In the meantime, if there’s anything we can do to help you work around some of these issues, feel free to let us know.

 

Thanks,

Chaimaa


Adobe have been saying the same thing for years. It seems that they don't care about feedback.

 

The least they can do. Is to put the old app back in the app store. I did not have these issues in the older app.

But I doubt they will do that.

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