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Scheduler failed connecting instagram

New Here ,
Sep 19, 2022 Sep 19, 2022

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I planned posting on Facebook and IG with the scheduler. FB worked but IG doesn´t. And i don´t know why. 

I use an IG business account. Is anybody able to help me?

-SuSe

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Hi @Susi26183630nowy 

 

This is concerning. It should work fine. Would you mind sharing what happens while posting to IG? Do you get any error messages? Did you try any troubleshooting steps to resolve this? We can check the same and try to reproduce it on our end. Meanwhile, you can check this article: https://helpx.adobe.com/in/express/using/troubleshooting-instagram-connection-issues-in-scheduler.ht... which has step-by-step troubleshooting steps to resolve connection issues related to IG. 

 

Kindly check this and write us back with any observations. We will be happy to help. 

 

Thanks

Manmeet

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Hey Manmeet,

 

thx dir your Troubleshoot. I solved the problem. It concerned the size of the attached files. Bigger than 1 MB isn't a problem for Facebook - but for insta it was. I compressed the attached pictures and now it works. 🙂 

regards, Suse

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Hi @Susi26183630nowy, It sounds fantastic! This will be a great help to other users as well. Write us back if you have any concerns. Thanks ^Manmeet

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