Scheduler failed connecting instagram

[Susi26183630nowy]

I planned posting on Facebook and IG with the scheduler. FB worked but IG doesn´t. And i don´t know why. 

I use an IG business account. Is anybody able to help me?

-SuSe

[Manmeet2016]

Hi @Susi26183630nowy 

This is concerning. It should work fine. Would you mind sharing what happens while posting to IG? Do you get any error messages? Did you try any troubleshooting steps to resolve this? We can check the same and try to reproduce it on our end. Meanwhile, you can check this article: https://helpx.adobe.com/in/express/using/troubleshooting-instagram-connection-issues-in-scheduler.ht... which has step-by-step troubleshooting steps to resolve connection issues related to IG. 

Kindly check this and write us back with any observations. We will be happy to help. 

Thanks

Manmeet

[Susi26183630nowy]

Hey Manmeet,

thx dir your Troubleshoot. I solved the problem. It concerned the size of the attached files. Bigger than 1 MB isn't a problem for Facebook - but for insta it was. I compressed the attached pictures and now it works. 🙂 

regards, Suse

[Manmeet2016]

Hi @Susi26183630nowy, It sounds fantastic! This will be a great help to other users as well. Write us back if you have any concerns. Thanks ^Manmeet

[PeterKraakevik]

Hey not sure if you are still having this problem but I found a thread with a solution

https://community.adobe.com/t5/adobe-express-discussions/business-instagram-account-won-t-link-to-sc...