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default34304204sar8q7
Participant
February 11, 2024
Question

Some Stock Content Can No Longer Be Used

  • February 11, 2024
  • 8 replies
  • 1920 views

I have created a 12+ minute slideshow with multiple stock content items.  I update this slideshow weekly and have never had this issue before.  How can I determine which stock asset 619862084 is so I can replace or remove it?

I have seen the automated replies to others so I'll go ahead and provide the responses to the questions asked.  I am a Premium member and paid for a year's subscription that does not expire until September 2024.

    8 replies

    T
    Timothy Sassen
    Participant
    May 6, 2024

    Just want to extend super-thanks for this.  It was very helpful. 🙂

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      April 11, 2024

      Hi @Kieran36602800ejh4 

       

      The asset it's flagging probably came with the template, but had to be removed from the Stock collection (this can happen, though rarely, for issues like copyright violations etc.)

       

      It's an orange lightning bolt that looks something like

       

      You will have to remove it or replace it with something else for download to succeed. Sorry for the incovenience.

       

      Abhi G

        K
        Kieran36602800ejh4
        Participant
        April 8, 2024

        Just started with Adobe Express - used a template with only one additional image added (My own). I get an error when downloading as above. No a single item in the file as the listed stock ID - no history of stock images used over on the Stock photo site.

         

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        February 12, 2024

        Hey @default35407179cwg0ob, Can you please try the solution given by @default34304204sar8q7  and check if that works for you, too?

         

        Best,

        Amitej

        D
        default35407179cwg0ob
        Participant
        February 12, 2024
        I'm trying do download and it says Download failed - stock asset id #184788990 but I cannot see what that asset is to delete it. It doesn't come up in search.
        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        February 12, 2024

        Hi @default34304204sar8q7 

         

        Sorry to hear about your frustrating experience and missed deadline. I had actually forwarded your post to the someone on the Stock team that can help figure out what specific asset ids refer to, but this was over the weekend. I am glad you figured this out yourseld and also shared your workaround for the benefit of other users!

         

        Also wanted to add that we are working on improving the user experience in this scenario (where Stock assets are removed) so it's easier to identify and replace assets.

         

        Abhi G

         

         

        kimm22077913
        kimm22077913
        Participant
        September 11, 2024

        I tried @default34304204sar8q7 much appreciated fix, but it's not working. Now, I cannot download the file even when I have deleted all the Adobe Stock images from it. I first tried re-downloading, then re-purchasing, the Adobe images used, but none of that helped. I am stumped and would appreciate help. thank you. Kim

        D
        default34304204sar8q7Author
        Participant
        February 12, 2024

        It took 2 days for me to find the answer to my question so I am posting the answer to benefit others.  When trying to download an Adobe Express MP4, if you receive an error message that a Stock Asset you used is no longer licensed, Adobe Express does not currently show you which specific Stock Asset needs to replaced/removed.  To find the specific unlicensed Stock Asset in your file, go to https://stock.adobe.com/ and login.  Click your account circle icon in the upper right corner then click License History to review the stock assets used to determine which specific asset is no longer licensed and must be replaced/removed.  I hope this helps save someone 2 days of frustration and missed deadlines. 

          D
          default34304204sar8q7Author
          Participant
          February 11, 2024
          I have created a 12+ minute slideshow with multiple stock content images. How do I find specific stock content 619862084 so I can replace it?
          D
          default34304204sar8q7Author
          Participant
          February 12, 2024

          It took 2 days for me to find the answer to my question so I am posting the answer to benefit others.  When trying to download an Adobe Express MP4, if you receive an error message that a Stock Asset you used is no longer licensed, Adobe Express does not currently show you which specific Stock Asset needs to replaced/removed.  To find the specific unlicensed Stock Asset in your file, go to https://stock.adobe.com/ and login.  Click your account circle icon in the upper right corner then click License History to review the stock assets used to determine which specific asset is no longer licensed and must be replaced/removed.  I hope this helps save someone 2 days of frustration and missed deadlines. 

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