Skip to main content
D
dopegasm
Participant
December 30, 2021
Question

Some Videos on iPhone won’t upload

  • December 30, 2021
  • 1 reply
  • 1915 views

For some reason when I try to make a new project with a video a blank screen comes up. 

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    December 30, 2021

    Hi Ameri5C71,

     

    Sorry for the trouble. Not what we want to hear. Could you share the following information?

     

    1) Which Adobe app you are trying to use?
    2) Can you provide some screenshots/screen recordings of the issue you encountered?

     

    Also some suggestions,

     

    1) Try reinstalling the app.
    2) Signing out of the app, and then signing back in.

     

    Try checking these things and report back with any observations. We are here to help.

     

    Thanks,
    Saquib

     

     

      D
      dopegasmAuthor
      Participant
      December 30, 2021

      Hello I am using CC Express,

       

      I have deleted and logged back in. 

        S
        Community Manager
        Saquib.IqbalCommunity Manager
        Community Manager
        December 30, 2021

        Hi Ameri5C71, thanks for the screen recording. Are you having this issue with all the videos or just this one? In the meantime, while we are troubleshooting, could you try downloading the Adobe Spark Video app from iOS App Store and use it to create your video projects.

        Thanks,
        Saquib

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices