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Something went wrong Adobe Express

New Here ,
Sep 13, 2023 Sep 13, 2023

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I am encountering a recurring issue when trying to access https://new.express.adobe.com/. Every time I attempt to connect, I receive an error message (please see the attached screenshot for reference). This issue has been persistent for several days now and is affecting my ability to complete work tasks.

I have tried multiple troubleshooting steps, including clearing my browser's cache and cookies, updating the browser, and trying a different browser, but the problem persists.

Given the urgency of the tasks I need to complete for my job, I would greatly appreciate prompt attention to resolve this issue.

Thank you in advance for your assistance.

Best regards

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Hi @andrei32252700m370 

 

Sorry for your difficulties. Are you still encountering this issue?

Could you also please test if the issue occurs in incognito mode > 

https://support.google.com/chrome/answer/95464

It is possible to test from a different computer or using a different internet connection too? 
Has it worked on the computer having the issue previously?

 

If you're continuing to face difficulties I'd recommend contacting and working with our support directly via

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

Thanks,

Dave

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